Virginia Tech

Job Description

This position provides academic and student support for Virginia Tech’s growing online Master of Information Technology (VT-MIT) program, reporting to the Assistant Director. The Graduate Program Coordinator will provide ongoing support for current students and newly admitted students, offering guidance and resources to ensure student success throughout their academic journey. This includes monitoring student progress, assisting with course registration, addressing student concerns, and connecting students to relevant academic resources. The program coordinator will also help manage student communication, ensuring that students are kept informed of important deadlines, policy changes, and opportunities for engagement, and serve as a liaison between the program, the Graduate School, and university student service offices.

Required Qualifications

• Experience in student services, academic advising, administrative or program support in a professional setting.
• Strong interpersonal and communication skills to effectively interact with students, faculty, and staff.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), MS 365, and Google platforms, data and records management.
• Experience handling sensitive materials with confidentiality and professionalism.
• Strong organizational skills and attention to detail in regard to data and records management.
• Ability to manage multiple priorities and meet deadlines.

Preferred Qualifications

• Bachelor’s degree, and/or equivalent experience, in a related field.
• Experience in student services, academic advising, administrative or program support in a higher education setting.
• Experience with graduate programs and/or online programs.
• Experience using Slate or similar customer relationship management (CRM) programs and/or learning management systems (LMS) such as Canvas and student information systems such as Banner.
• Previous experience working with retrieving information (data), consolidating admissions and enrollment data for reports; web related information entry and retrieval.
• Knowledge of academic, fiscal, and operational policies and procedures.
• Experience in event planning or student engagement initiatives.
• Ability to work independently and collaboratively with others in-person and remotely.
• Strong problem-solving and reasoning skills with a willingness to explore innovative/creative solutions. Motivated, self-initiator.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

Commensurate with Experience

Hours per week

40

Review Date

5/14/2025

Additional Information

This position is based at Virginia Tech’s Innovation Campus in Alexandria, VA. Following an initial onboarding period, there is potential for a flexible hybrid work schedule in alignment with program needs and university guidelines.

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Nicole Girdwain at ngirdwain1@vt.edu during regular business hours at least 10 business days prior to the event.