The Position
In-house sales professional and project leader that manages major, nationwide accounts that build 75 to 100+ ongoing projects. Bids, negotiates and assists owners, general contractors and/or construction managers for contracts for construction projects for purchase and installation of all types of overhead doors and loading dock equipment.
Responsibilities
- “Ownership” responsibility for a specific national account customer or a group of accounts.
- Supervises two or more Project Managers.
- Responsible for managing and defining workload for assigned Project Manager, providing training on products, services, processes and best practices.
- Responsible for regularly exercising discretion in negotiating projects with general contractors and yearly bids with specific national accounts.
- Work with Ribbon distributors in identifying the scope of work for installation and negotiating fair labor quotes which impact the profitability of specific projects.
- Responsible for driving incremental sales and margin growth. Identify revenue growth opportunities.
- Responsible for making judgment calls to resolve project related issues to the customer’s satisfaction and minimize company exposure.
- Gather V.O.C. and unmet customer needs for NPD and business development. Interacting with Purchasing, Engineering, Manufacturing, Legal, and Credit departments regarding essential customer requirements.
- Work with architectural firms, owners, national contractors to confirm the proper products and equipment are installed in projects.
- Communicate and manage both the customer’s expectations of the company and the company’s expectations of the customer.
- Responsibility to negotiate all bids, including follow up concerning submitted proposals.
- Read and understand customer drawings and specifications – take offs
- Oversee projects to ensure that activities are carried out in accordance with established specifications, schedules and budgets
- Remain in contact on a regular basis with all parties concerned with the project (owner, contractor, production facilities) by communicating schedules, plan deviations and project flow.
- Process all invoicing to proper parties and credits to installers
- Review and/or prepare closing documents, legal contracts, state and local licenses, warranties and project manuals.
- It is an essential function of this job to show up on time and be ready to work your regularly scheduled hours. Must be available to work a flexible schedule as dictated by the needs of the business.
Other Responsibilities
- Overnight Travel - must be able to travel to makes presentations to national account customers quarterly and attend yearly vendor meetings.
- Receive calls from owners, contractors, customers and architects on a daily basis concerning technical and specification questions and proper product to install.
- Answer general and technical questions from the national account and nation serve teams on a regular basis.
- Provide sales forecasting.
Qualifications
- Individual must demonstrate these competencies: analytical, problem solving skills, technical skills, customer service, oral communication, written communication, teamwork, leadership, quality management, business acumen, ethics, fair judgment, motivation, planning/organizing, professionalism, quality, quantity, adaptability, attendance/punctuality, dependability, and initiative
- Must be able to read and understand blueprints (plan take offs)
- Have a working knowledge of the commercial construction process
- Excellent customer service skills
- 1-3 years sales experience in building commercial products industry, or project management
- Experience in the door industry a plus
- Proficient in MS Office
Education
- BS or BA Degree or equivalent of two to four years related experience and/or training
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