Convene

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We’re seeking a Hospitality Service Technician to join our Operations team at Convene 30 Hudson Yards—an exciting opportunity to play a pivotal role in launching one of our premier event spaces. This position reports directly to the Service Manager and Service Supervisor.

Convene at 30 Hudson Yards offers an extraordinary event destination across 72,000 square feet on the building's 24th floor, featuring ten uniquely designed event spaces, including a grand hall that can accommodate up to 780 guests. The venue can also host full buyouts for up to 1,495 guests!

What You’ll Do:

The Hospitality Service Technician will provide genuine anticipatory service to clients and participants in all aspects of hospitality and conference services. In this position, you will interact with our clients and ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our clients’ needs and make them feel welcomed, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, and Teamwork.

• Greet all clients with enthusiasm and friendliness
• Maintain a warm and friendly demeanor at all times
• Provide world-class service, in accordance with our Brand Standards
• Set up, replenish, maintain, and breakdown Food and Beverage stations
• Accommodate special client needs and last minute requests
• Develop relationships with clients
• Accurately answer client questions about culinary and our spaces in a friendly manner
• Read, understand, and execute Program Execution Orders
• Follow checklists and Standard Operating Procedures
• Set up and breakdown conference rooms and refreshing rooms as needed
• Perform facility maintenance
• Maintain safe, clean, organized, and well-stocked work areas
• Responsible for constant sanitation, organization, and proper food handling
• Have full knowledge of menus, recipes, and other pertinent information
• Perform opening, mid-shift, and closing duties in accordance with company standards
• Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making rollups
• Maintain a professional appearance at all times
• Maintain professional working relationships with team
• Follows all Company drink recipes and procedures
• Proficiently prepares blended and cold drinks provided by the cafe
• Full knowledge of coffee and tea menu
• Perform additional duties as assigned

What We Look For:

• Minimum 2 years server experience
• 1 year of coffee experience a plus
• Basic knowledge of food and beverage
• Proven excellent communication and interpersonal skills
• Proven good organizational skills
• Must be highly motivated and ready to lead other team members
• Proficient in multitasking
• Food Hygiene or Food Handling Certificate preferred
• TIPS Certification preferred
• Flexible and long hours are sometimes required.
• Ability to move, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees
• Ability to stand, sit, and walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $21

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/.

We’re Here For You:

At Convene, you’ll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

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