Amazon

DESCRIPTION

As a key member of our Supply Chain Solutions Strategy (SCSS) team, this role will be responsible for driving the innovation pipeline within the Operations Technology Solutions - Supply Chain (OTS-SC) organization. We are seeking a Solutions Strategy Manager to lead our service innovation initiatives within the Operations Technology Solutions organization. As the Service Innovation Lead, you will be instrumental in identifying and developing new supply chain services that enhance our operational capabilities and drive business growth.

In this role, you will manage the end-to-end innovation lifecycle, from ideation to implementation. Your responsibilities will include gathering customer and operational insights alongside competitive analysis to inform our service portfolio strategy. You'll develop and maintain robust portfolio analytics to support data-driven decision-making and identify emerging trends and opportunities in the supply chain landscape.

Working closely with cross-functional teams, including Engineering, Planning teams, and Product Management, you will translate market insights into actionable service enhancements and new offerings. You'll collaborate with internal stakeholders to help scale SC services through innovative integrations to align with our global services portfolio and technical standards

This role requires strong analytical skills, a deep understanding of supply chain operations, and the ability to balance innovation with practical implementation. You should be adept at translating complex data into clear, actionable strategies that drive our supply chain services forward.

Key job responsibilities

• Drive end-to-end innovation lifecycle for supply chain services, from initial concept through implementation
• Develop and maintain portfolio analytics framework for service performance tracking
• Gather customer and operational insights alongside competitive analysis to inform our service portfolio strategy
• Create standardized evaluation tools for new service opportunities and impact measurement
• Partner with internal stakeholders to align innovations with global portfolio standards
• Collaborate with internal teams on technical feasibility assessments and to develop ROI models for new initiatives
• Own and maintain the innovation pipeline and roadmap
• Drive continuous improvement of existing services through data-driven insights
• Develop and track innovation KPIs and success metrics
• Identify and evaluate emerging supply chain trends
• Build comprehensive business cases for new service initiatives
• Present innovation pipeline updates and recommendations to senior leadership
• Create and maintain innovation strategy documentation

A day in the life

• Review service performance metrics and identify areas for innovation
• Analyze customer feedback and usage patterns to shape new service opportunities
• Update portfolio analytics dashboards and track innovation KPIs
• Assess competitive landscape and emerging supply chain trends
• Partner with internal stakeholders to evaluate feasibility of service enhancement proposals

and align innovation initiatives with broader strategy

• Monitor innovation pipeline health and progress and prioritize new service opportunities
• Track implementation milestones for ongoing initiatives
• Update service roadmaps based on new insights and feedback
• Create business cases for new service proposal and develop executive presentations on innovation strategy
• Maintain innovation pipeline documentation and progress reports

About the team

Operations Technology Solutions (OTS) at Amazon creates and maintains advanced technical infrastructure across various sectors, supporting global sites with field technicians and engineers. OTS ensures secure, reliable infrastructure for Amazon's fulfillment and logistics network. Supply Chain Solutions (SCS) acts as a strategic partner, optimizing IT infrastructure and equipment flow across Amazon's global operations. SCS manages the lifecycle of OTS-SC services, aligns supply chain services with business strategy, and drives technology adoption. Together, OTS and SCS form the backbone of Amazon's operational efficiency, supporting diverse business units worldwide and ensuring seamless operations and customer satisfaction through innovative, data-driven solutions.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.