Budderfly

We’re helping businesses become more sustainable. Join us!

Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers.

Recognized as one of Fast Company’s Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America’s Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale.

We are an energetic, dynamic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We are looking for a creative, detail-oriented, and reliable Customer Communications Specialist to join our team. The ideal candidate thrives in a fast-paced environment, thinks outside the box, and brings strong communication and technical skills. Proficiency in Microsoft Office Suite—especially Excel—and familiarity with CRM platforms are essential.

Why this Role is Important:

The Customer Communications Specialist plays a pivotal role because it serves as a key point of contact between Budderfly and its customers, ensuring consistent, accurate, and proactive communication regarding various operational aspects of customer programs.

Responsibilities:

• Proactively notifies a customer portfolio of program operations as it relates to their participation through ticketing and email. The customer portfolio consists of brands assigned to our Customer Success Managers and Customer Advocates:

o AMU Baseline – Creation Notifications

o Utilities Passthrough – Account Reconciliations

o Utilities Billing Redirect & Zero Balance Notifications

o HVAC/R Preventative Maintenance Fees – Account Reconciliations

o Demand Response – Energy Events – Program Participation

• Provides excellent and timely customer service through phone, email, and chat.

Desired Skills and Experience:

• Strong interpersonal, analytical, verbal, and written communication skills.
• Able to work as a team player and independently.
• Creative problem solver with ability to multi-task.
• Passion for energy savings.
• Demonstrated experience in Microsoft Office Suite products.
• Minimum HS Degree.
• Available Monday – Friday, 8:00AM – 5:00PM/EST
• Able to start immediately.

Pay band (Non-exempt): $25.48 (53K) - $26.44 (55K)

Compensation is based on factors including level of experience, skillset, qualifications, and location.

Job Location: Shelton, Connecticut (company headquarters). Hybrid Schedule: Tuesdays, Wednesdays, and Thursdays in office.

Location: Shelton, CT

Compensation

$25.48—$26.44 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.