The City University of New York

IT Academic Applications Specialist (HEOa)

POSITION DETAILS

The Division of Enrollment Management at City College of New York is dedicated to supporting student success throughout the, entire student lifecycle. Our mission is to enhance student engagement and success through a comprehensive, student-centered approach that integrates enrollment services and academic support. The Division plays a pivotal role in advancing these goals by managing multiple technologies that support student retention, engagement, and satisfaction.

This position will serve as the IT Academic Applications Specialist (HEOa), responsible for overseeing the implementation, configuration, and maintenance of key technology platforms utilized across the campus, such as EAB Navigate. These platforms are integral to the coordination of care between administrators, faculty, staff, and students, with the goal of supporting student success from admission through graduation.

Primary Responsibilities:

Under the supervision of the Senior Associate Director of Admissions/EAB Navigate Manager, the Assistant Director of Student Success and Retention Technology will:

• Serve as a lead application administrator for EAB Navigate and other emerging systems within the Division of Enrollment Management.
• Manage the configuration, troubleshooting, and user support for the platforms, ensuring optimal performance and user satisfaction.
• Supervise support level student success and retention technology staff.
• Collaborate with campus departments and support services to facilitate the adoption of Navigate and related technologies.
• Provide training and support to students, faculty, and staff, creating training materials and hosting in-person and virtual sessions.
• Coordinate with IT and Application Security Liaisons {AS) to manage user onboarding and data security protocols.
• Monitor and manage daily data uploads to Navigate, ensuring that all student and institutional data is accurate and timely.
• Assist in the creation and maintenance of internal training websites, Share Point sites, and other support resources.
• Develop and distribute new student onboarding reports, ensuring that relevant stakeholders have the data they need to support student success.
• Participate in regular application administrator meetings and other departmental coordination efforts.
• Ensure compliance with FERPA and other applicable regulations.
• Other duties as assigned.

QUALIFICATIONS

Bachelor’s degree and four years’ related experience required.

Preferred Qualifications:

• Three to five years of related experience in higher education or student services, with a focus on technology systems and user support.
• Demonstrated ability to work collaboratively wit diverse teams and stakeholders.
• Experience with enterprise-level software platforms (e.g., EAB Navigate, Anthology CRM).
• Experience with training facilitation, including presenting to large groups· (both in-person and virtually).
• Proficiency with Microsoft 365 and Share Point.
• Familiarity with PowerQuery/Power Bl for data management and reporting.
• Experience with CUNYfirst (Oracle/PeopleSoft) and working in a higher education environment.
• Knowledge of FERPA regulations and data privacy standards.

CUNY TITLE OVERVIEW

Supervises activities in an operational unit supporting Admissions and/or Enrollment.

• Oversees staff activities; plans and monitors employee scheduling and coverage and coordinates training
• Serves as liaison to one or more departments providing student support services, such as Financial Aid
• Coordinates selection process activities such as applications review, verification of information, and timely forwarding of data to other CUNY areas
• Coordinates mailings and other communications
• Monitors activity and reports on both transactions and outcomes
• Completes projects to improve services and enhance productivity and cost-effectiveness
• Performs related duties as assigned.

Job Title Name: Admissions Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

Salary Range: $70,238 - $75,465. Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

HOW TO APPLY

If you are viewing this job posting in CUNYfirst, please click on "Apply Now" on the bottom of this page and follow the instructions.

If you are viewing this job posting externally, please apply as follows:

Go to www.cuny.edu and click on "Employment"

Click "Search job listings "Click on "More options to search for CUNY jobs"

Search for Job Opening ID number: 29939

Click on the "Apply Now" button and follow the instructions.

PLEASE NOTE THAT YOU MUST UPLOAD A COVER LETTER AND RESUME AS ONE DOCUMENT IN ANY OF THE FOLLOWING FORMATS: doc, .docx, .pdf, .rtf, or text format.

CLOSING DATE

June 7, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29939

Location

City College of New York

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