Company Description
Pullman Bali Legian Beach is a beach front resort in a urban chic style, located between the exciting Kuta and Legian Beach, only 20 minutes drive from Ngurah Rai International Airport.
The hotel offers 378 beautiful, spacious rooms & suites. While for business purpose, ballroom and meeting rooms are available for conference up to 350 guests.
Job Description
Ensure the smooth and efficient daily operation of the Guest Experience department.
- Oversee the implementation and compliance of brand standards, including Leading Quality Assurance (LQA) audits.
- Manage guest feedback platforms (e.g., TrustYou, RPS) to monitor satisfaction and identify improvement areas.
- Drive loyalty program performance by achieving ALL enrollment targets and increasing member engagement.
- Enhance guest experiences through proactive engagement and seamless service recovery.
- Manage and ensure the successful execution of the guest loyalty program to build strong relationships with loyal guests and VIPs.
- Collaborate with all Heads of Departments to address guest feedback and ensure excellent service delivery.
- Foster a guest-centric culture within the team through training, coaching, and motivation.''
Qualifications
2 years experience at the in position in 5 stars International Hotel Chain
Very good communication skills
Diploma in Hospitality
Strong Leadership
Additional Information
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