Cleveland Clinic

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Security Dispatcher

Location

Akron

Facility

Akron General Medical Center

Department

Police-Operations

Job Code

AK0343

Shift

Evenings

Schedule

2:00pm-10:30pm

Job Summary

Job Details

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers, and staff safe and secure.

A caregiver in this position works evenings, from 2:00pm—10:30pm.

A caregiver who excels in this role will:

• Receive calls, requests for service, and formulate correct responses.
• Regulate radio traffic by dispatching calls and relaying information.
• Answer questions and give directions to visitors, staff, and patients.
• Monitor hospital activity on closed circuit television to be alerted to any escalating situations or unusual activity that may require Security involvement and responds appropriately.
• Implement procedures for emergency situations such as fire, disaster, infant abduction, tornado, bomb threat, etc. as indicated in the Security Department Facility Orders and the M.C.I. Manual.
• Complete appropriate and accurate documentation for Dispatch Logs, equipment logs, helipad logs, lost and recovered property, patient valuables, occurrence reports, etc.
• Maintain knowledge of operation of access control systems.
• Maintain knowledge of all alarm systems and appropriate responses.
• Promote customer service excellence.
• Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.

Minimum qualifications for the ideal future caregiver include:

• High school diploma
• Proficient in the use of computer software
• Basic typing/data entry skills
• Can speak clearly over Security radio system
• Can multi-task and effectively prioritize requests and tasks simultaneously
• Demonstrated customer service skills and ability to effectively communicate with patients' visitors' physicians' volunteers' volunteers' and staff professionally and in stressful situations

Preferred qualifications for the ideal future caregiver include:

• Previous security and/or dispatch experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities