San Mateo County

Description

Note: This recruitment schedule was amended on May 13, 2025 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

San Mateo County Health - San Mateo Medical Center is seeking a highly motivated individual for the position of Revenue Cycle Informatics Administrative Assistant (Administrative Assistant I).

The incumbent will support the Patient Financial Services (PFS) team through data-driven decision-making, policy development, and operational improvements. They will analyze and report on key financial metrics, identify trends and opportunities to enhance reimbursement, oversee department-specific projects, and serve as a liaison across departments and external partners. This role also supports leadership in advancing departmental goals, ensuring regulatory compliance, and optimizing performance through continuous process improvement.

As the Revenue Cycle Informatics Administrative Assistant I, your responsibilities will include:

• Account receivable analysis, reporting and summarization through various tools, dashboards and reporting functionality.
• Develop and support department goals, practices and policies align with industry standards through research and recommendations. Assist in revision and or authoring of PFS department’s existing and future protocols.
• Report and summarize trending opportunities for improvements related to revenue cycle key metrics specific to Patient Financial Services functions/business.
• Support PFS Manager/Director directly by partnering with and/or leading team members related to department analysis/trending in areas including but not limited to accounts receivable, AR days, aging accounts receivables, denials impact and management, unbilled, clean claims submissions, payer payments/remittance reconciliations, patient statement and patient payment collections.
• Leverage data and trending to help support PFS supervisors for oversight, transparency and trending within areas of responsibility.
• Utilize revenue cycle, patient accounting business knowledge to act as liaison and/or resource for IT related project/efforts supporting operational needs of the department.
• Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the department to which assigned.
• Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of operations and service delivery methods and procedures to maximize reimbursement; assesses and monitors workload and administrative and support systems; identifies opportunities for improvement and develops related recommendations.
• Plans, oversees, and administers department-specific programs and projects.
• Conducts a variety of analytical and operational studies regarding departmental and programmatic activities, including complex operational, regulatory, or administrative issues; evaluates alternatives, and makes recommendations,
• Prepares comprehensive technical records and reports, identifies alternatives, and makes and justifies recommendations.
• Conducts special research projects and financial analysis for SMMC hospital and Clinic revenue and reimbursement; produces findings and recommendations and prepares related data reports.
• Represents assigned department in interdepartmental, community and/or professional meetings; confers with and coordinates with other County staff on a wide variety of administrative analyses and planning issues.
• Serves as a liaison to public and private organizations, community groups, and other organizations; provides information and assistance to our customers regarding the assigned programs and services; receives and responds to complaints, requests and questions relating to assigned area of responsibility.
• Ensures compliance with Federal, State, County, and funding agency regulatory and reporting requirements and applicable laws, regulations, and professional practices.
• Prepares and submits Board of Supervisor reports and various other, committee, and staff reports, resolutions, ordinances, and correspondence regarding assigned activities.
• Attends meetings, conferences, workshops, and training sessions and reviews publications and related materials to become and remain current on principles, practices, and new developments in assigned work areas.
• Communicates orally, in writing, or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups and representatives of various organizations.
• May participate in the selecting, training, motivating, and evaluating assigned staff; directs the work activities of assigned staff; prioritizes and coordinates work assignments; provides or coordinates staff training; reviews work for accuracy; works with employees to correct deficiencies.
• Performs other duties as assigned.

The ideal candidate for this position will have:

• Minimum 3 years of progressive experience in hospital revenue cycle operations, including account receivable (AR) management, denial management, billing, collections, and payer reconciliation.
• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field is highly preferred.
• Experience in using EPIC and other related revenue cycle applications.
• Knowledge of coding, billing regulations, payer requirements, and compliance with Federal, State, and industry regulations.
• Strong verbal and written communication skills for report writing, executive summaries, and presenting to leadership teams.
• Ability to communicate technical and operational data in a manner that is understandable and actionable to various audiences.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Graduation from an accredited college or university, with a degree in Public Administration, Accounting, Political Science, Business Administration or related field OR four years of responsible administrative or supervisory clerical experience which has included bookkeeping or sub-professional accounting duties.

Knowledge of:

• Working knowledge of sub-professional accounting, bookkeeping and fiscal procedures.
• Modern office methods and equipment.

Skill/Ability to:

• Learn quickly the laws governing the operations of the department.
• Interpret laws.
• Good judgment.
• Get along well with others.
• Plan, organize, and supervise the work of subordinates effectively.
• Work well without close supervision.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and/or supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

TENTATIVE RECRUITMENT SCHEDULE

Deadline to Apply: Continuous

Application Screening: TBA

Combined Panel/Department Interviews: TBA

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Analyst: Debbie Kong (04302025) (Administrative Assistant I - E029)

We invite you to explore our Benefits-at-a-Glance (Download PDF reader) page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you’ll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.