The Dollywood Company

Job Details

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Housekeeping Trainer for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Housekeeping Trainer checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Summary of Essential Functions and Responsibilities

• Create and implement training program for housekeepers, public space, housemen and inspectors with keeping safety and chemical compliance in mind
• Conduct departmental and on-the-job training of housekeeping staff and maintain a log on all hosts from hire date through tenure
• Create score board for spot audits and inspections and maintain log and record
• Supervise floor inspectors to ensure highest quality of unit cleanliness and compliance to departmental and resort Standard Operating Procedures
• Assist Housekeeping Supervisor, Housekeeping Manager and Executive Housekeeper in supervising housekeeping hosts and ensuring that they are treated fairly and provided a positive work environment
• Motivate, coach and counsel hosts for excellence and continual improvement
• Inspect the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems
• Inspect all televisions, alarm clocks, telephones, any electronic device provided in room to insure all are in working order to include any remote-control device; immediately report any problems to maintenance
• Manage the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
• Inspect the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
• Evaluate systems, analyze data, evaluate products and technology an establish quality control procedures. Monitor cleaning supplies, keep inventory of supplies and order when necessary
• Insure that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
• Ensure that all work is completed in a safe manner and that is complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
• Follow company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications
• Evaluate cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• At least 1-year experience as a room inspector or supervisor in hotel/hospitality
• High school diploma required, college preferred
• A work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
• Basic computer skills
• Must be able to successfully pass a background check and drug screen

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance
• Able to meet the physical demands of the job. i.e.: stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.
• Able to lift, push, pull, and move up to 50lbs
• Able to withstand exposure to cleaning chemicals
• Able to operate power machines to clean, wash, shampoo carpet
• Able to properly use small hand tool/equipment and a variety of cleaning solutions

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.