Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.
The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server, and infrastructure issues with both on-site and on-call capacity for our operations network.
As an IT Support Engineer, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain critical infrastructure elements, as well as some day to day support to meet our operations present and future business needs. You will be an escalation point for the team of IT support technicians, remote teams, and operations on technical issues, as well as an interface between these teams as required.
Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive on delivering high-quality results, and always be on the lookout for improvements.
Business Area: Operations Fulfillment Center and Logistics
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
The Operations teams in our fulfillment Centers are responsible for managing the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role in the business's ability to meet customer promises.
Key job responsibilities
Working as part of a busy support team, your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and in writing, to senior management stakeholders at varying levels across multiple business entities. You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also be running projects across the site, working closely with the business, fellow engineers, and remote support teams to implement changes and/or additions to the site’s technology infrastructure to support changing business and IT requirements. You will also have a keen eye for business and/or technology trends. There is a requirement for occasional travel.
The extent of your responsibilities will include, but not be limited to:
. Act as a single point of contact for projects.
Provide technical and management support and input for site and team projects and initiatives.
. Keep key stakeholders informed of progress of projects and maintain project documentation in the required format.
Provide validation and sanity checks on the technical execution of projects.
Please note: The position will involve some physical labor carried out in accordance with Amazon health and safety standards. IT Support Engineers may be required to work in confined spaces and perform maintenance work accessing elevated spaces (working at height).
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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