ServiceNow Data Services Architect

Job ID:R0385278

Full/Part-Time: Full-time

Regular/Temporary: Regular

Listed: 2025-04-29

Location: Birmingham

Position Overview

Job Title ServiceNow Data Services Architect

Location Birmingham

Corporate Title Vice President

The Data Services Architect is a new role which is required to ensure that ServiceNow Data is designed to be available to meet the needs of the Consuming Processes, Audit and Regulators.

You will be pivotal in driving digital transformation initiatives for DB, helping modernize our technology landscapes and achieve our strategic goals. You will possess a blend of technical, business, and strategic skills to design and optimize service delivery solutions effectively.

As the Data Services Architect you will engage with stakeholders to understand their needs and develop solutions accordingly.

Your key responsibilities include proactively gathering, evaluating, and analyzing data from various sources to support strategic change. You must effectively capture requirements and communicate insights to both technical and non-technical audiences to ensure that DB meets and then exceeds its mission to be best in class with its ServiceNow implementation.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Design, create and maintain a Common Service Data Model (CSDM) compliant data strategy required to support the many consumers of ServiceNow data, supporting the future of the bank.
• Define technology changes required to ensure sustainable, accurate and complete data exist in Servicenow, across the CSDM.
• Run disciplined governance activities ensuring high quality output, timely execution and transparency.
• Professionally represent Data Services to internal customers, Governance teams, Group Audit and when required, directly to regulators.
• Exploit native ServiceNow capabilities to avoid and reduce technical debt. Advocate efficiencies, stabilization and continuous improvement

Your skills and experience

• Significant experience of delivering complex technology and data driven solutions within ServiceNow for a Global Financial Services company, or a similar size organization in a regulated industry.
• ServiceNow experience across Public and Private cloud solutions such as Google Cloud and VMware.
• Effective in gathering reporting requirement and communicating outcomes to technical and non-technical users.
• Analytical mindset with strong problem-solving skills and attention to detail
• Highly motivated, flexible team player with the ability work independently, manage multiple priorities, and meet deadlines in a fast-paced environment
• Strong communication skills and the ability to share appropriate insights with stakeholders

How we’ll support you

• Training and development to help you excel in your career
• A culture of continuous learning to aid progression
• We value diversity and as an equal opportunity’s employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards.

Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.