Team Intro The US Security and Privacy Operations - Data Protection Incident Responder will report to the USDS Resiliency Operations Center Lead. This position is responsible for managing incidents that are escalated from business units to investigate, coordinate cross-functional triage and mitigation activities, remediation coordination and tracking, reporting and communication, and escalate to the Enterprise Incident Response Lead if the incident reaches a crisis threshold. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities - Ensure incident response processes are executed to support incident remediation activities, communications, and connection to crisis management if necessary. - Communicate incident response concepts and protocols in a digestible manner to non-technical audiences. - Supports tracking/maintenance/advancement/executiton of USDS Incident Response projects. - Active participation in incident response activities and escalation to crisis as needed. - Know incident response plans and procedures, including identification, remediation, containment, and eradication procedures. - Know Crisis Management Plans and procedures, thresholds, and execute activation procedures. - Synthesize technical details of critical incidents to executive management and provide immediate containment and eradication recommendations.
Minimum Qualifications - Bachelors’ Degree or industry equivalent work experience in CyberSecurity, emergency management, or crisis management with a focus on security analytics and incident response along with 3+ years experience in incident management operations, crisis management planning, and/or exercises as well as identifying and responding to threats and threat actors. - Excellent communication (verbal and written)& collaboration skills, and ability to influence without authority. - Demonstrated teamwork and collaboration skills, in particular in leading or contributing to global and multi-functional teams along with demonstrated time management, problem-solving, effort prioritization, and interpersonal skills. - Work well under pressure and within constraints to solve problems and meet objectives with Strong analytical/problem-solving skills and cross-functional expertise across multiple IT operational and security disciplines. - Experience in emergency operations, planning, and/or exercises, including program design and implementation. - Strong project management skills and thought leadership. - Coordinating high-profile, complex incident situations. Preferred Qualifications: - Social media, entertainment, startup, and/or tech industry experience
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