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Job Details

Description

Retail Client Service Operations Specialist (Hybrid/Remote)

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

What will you be doing?

Based in Athens, Greece this person will be responsible and/or contribute to quality control, issue support, change event management, and other specialized delivery processes in support of Retail clients. This person will work individually and in concert with United States Client Service employees and Capgemini employees in Bogota to deliver on-time and quality deliverables.

Job Responsibilities

• The primary responsibility of this position is to manage the Ticketing System for one of Circana’s largest retail clients. Tickets are created by vendors that subscribe to our models/databases, as well as internal partners.
  • Questions reside in the areas of Access, Item Placement, Reporting, Data Integrity, and Other (training, adhoc, etc.)
• Resolve data and reporting questions submitted by vendors and internal partners.
• Proactively communicate issues or concerns. Chosen candidates must be able to expertly communicate written English.
• Develop trusted relationships with Retail Client Service teams and supporting organizations such as modeling, issue support, and technology operations and other support groups to ensure ultimate resolution and closure of issues and change events.
• Be responsible and own Retail processes, quality control, and timeliness of Retail deliverables.
• Attend and contribute to the daily management system which is a continuous process improvement initiative to achieve operational excellence.
• Solve issues, problems, or discuss processes and opportunities either independently or amongst a team/group setting.

Requirements

• 1-3 years of experience in the retailer and/or consumer data field
• Bachelor’s degree required
• Strong capabilities to work daily in English (spoken and written)
• Proficiency in Excel (pivot tables, v-look up and basic calculations). Advanced Excel skills strongly preferred
• Ability to resolve data integrity issues using basic mathematical components of addition, subtraction, multiplication, and division.
• Ability to partner with internal teams, monitor workflow, and assure follow-through. Ability to partner cross functionally is critical as the account team is rather large.
• Strong organizational skills, with the ability to manage multiple projects simultaneously and to coordinate multi-disciplinary teams

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Greece

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

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