Amazon

DESCRIPTION

Work hard, have fun, make history. That's what we do every day at Amazon. As the South & LATAM MAC Manager, you will be responsible for overseeing Moves, Adds, and Changes (MAC) delivery across the area’s Amazon corporate offices. You'll be part of our Global Real Estate & Facilities (GREF) team that oversees corporate office space and programs globally. You will report to the AMER MAC Program Manager and oversee area operations teams delivering move, launch, furniture delivery and space programming changes.

The ideal candidate will thrive in matrixed organizations and demonstrate excellence in vendor and project management, executing and implementing seamless workplace modifications and relocations across AMER, and collaborating with Workplace Strategy stakeholders and facilities teams.

The role will be based in San Jose, CR, Nashville, TN, or Austin, TX and may include some travel.

Key job responsibilities

Lead a team of vendor project managers executing multiple concurrent MAC projects, implementing risk management and mitigation strategies

• Conduct regular quality assurance reviews of project deliverables, including change management communications
• Provide exceptional customer service to employees and stakeholders throughout the move process, acting as an escalation point of contact for the area
• Collaborate with regional portfolio managers teams to align MAC activities with facilities operations and building nuance
• Coordinate with IT, Security, and other support functions
• Build strong partnerships with workplace strategy and business space planners
• Implement and maintain standardized processes for move execution, adhering to AMER-wide best practices
• Identify opportunities for process automation and efficiency gains
• Monitor and report on key performance indicators (KPIs) for the area’s MAC operations
• Assist in annual budget planning and tracking for regional MAC activities
• Contribute to continuous improvement initiatives for the overall MAC program

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 3+ proven track record of successfully managing complex, multi-faceted programs in a fast-paced environment
• PMP certification or equivalent project management certification
• Proficiency in Microsoft Office suite, project management software, and facilities management systems.
• Bachelor’s degree or equivalent experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.