Washington State

Description

Security Operations Center (SOC) Officer - NON PERMANENT

(Program Specialist 2)

SHIFT-BASED 24/7 OPERATION | ON-SITE

NOTE:

This is a non-permanent position with the expected duration of 6 months. The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. The SOC is a 24/7 operation so all SOC Officers will be assigned to a shift to cover these operations. The incumbent may work nights, weekends, and holidays. Shift assignments may rotate. The incumbent may be required to support emergency operations during a critical incident, in stressful and fast paced work environment. Additionally, this position is required to work on-site.

Who We Are:

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

About the Opportunity:

As a SOC Officer, you will be at the forefront of campus security operations, utilizing advanced technologies such as Genetec CCTV systems and building automation tools to monitor for safety concerns. Your role will involve responding to and dispatching emergency and non-emergency calls, coordinating with law enforcement and emergency services, and maintaining clear and accurate shift reports and incident logs. You will also conduct forensic video reviews, provide surveillance support for campus events (which may include nights and weekends), and assist in managing threat levels and initiating lockdowns when necessary. This position requires strong attention to detail, the ability to maintain confidentiality, and a proactive approach to safety and security.

Duties

Some of What You’ll Enjoy Doing Includes:

• Monitor CCTV surveillance, building automation, and alarm systems to detect and respond to security or safety issues.
• Receive, relay, and dispatch emergency and non-emergency calls for service with accuracy and speed.
• Operate multi-frequency two-way radio systems to communicate with field units and multiple agencies.
• Track, document, and analyze campus-wide incidents to support trend analysis and incident reporting.
• Collaborate and coordinate with law enforcement agencies and other communications centers during incidents.
• Maintain real-time situational awareness of campus activity, asset locations, and incident developments.
• Provide clear, calm communication and support to distressed individuals during emergencies.
• Use computer systems to log daily activities and maintain detailed incident reports.
• Conduct Forensic Video Reviews and provide electronic files of video records for law enforcement agencies or public record requests as directed.
• Other duties as needed.

Qualifications

Required Qualifications:

• Ability to commit to a schedule that will include nights, weekends, and holidays.
• Strong verbal and written communications skills.
• Ability to prioritize and make decisions, with strong time management and organizational skills.
• Knowledge of MS Office products and ability to learn specialized systems.

In addition to the above requirements, a candidate must also possess one (1) of the following experience and education options:

[OPTION 1]

• High School Diploma/GED.
• Five (5) years of experience performing work (reflected on your resume), where you engaged frequently with customers, managed and resolved conflict through collaboration and teamwork, prepared reports or logs, and required strong attention to details. NOTE: This experience must include at least one (1) year of the following:
  • Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
  • Experience in an operations center that included communications and video.
  • Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.

[OPTION 2]

• Associate degree in law enforcement, homeland security, or related field.
• Three (3) years of experience performing work (reflected on your resume), where you engaged frequently with customers, managed and resolved conflict through collaboration and teamwork, prepared reports or logs, and required strong attention to details. NOTE: This experience must include at least one (1) year of the following:
  • Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
  • Experience in an operations center that included communications and video.
  • Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.

[OPTION 3]

• Bachelor’s degree in Emergency Management, Criminal Justice, Information Technology, Communications, Business, or related field.
• One (1) year of experience(reflected on your resume) in at least one (1) of the following:
  • Communications/dispatching experience in the law enforcement, emergency operations, or security sector.
  • Experience in an operations center that included communications and video.
  • Experience in a position that required dedicated operation of a video surveillance system which included downloading digital files for use in investigations, planning, response or another operational task.

Preferred Qualifications:

• Prior military, law enforcement, security, and/or loss prevention experience.
• Strong customer service background, with the ability to maintain composure in high-stress situations.
• Experience providing customer service to diverse clients
• Ability to constructively work with others to address and/or resolve problems.
• Ability to stay calm and work through emergency situations in a fast-paced stressful environment.
• Experience working in a communication, emergency operations center and/or dispatch center.
• Certification through a state entity as a PSAP/911 communications officer, or education through the Association of Public Safety Communications Officers (APCO International) or the International Academies of Emergency Dispatch (IAED).

Diversity Equity and Inclusion (DEI) Competencies

Incumbents to this position must possess and demonstrate the following competencies:

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

Supplemental Information

How to Apply:

Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume, detailing experience, and education
• A current list of at least three (3) professional references with current contact information

Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Background Check Notice: Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Union Inclusion:

This position is in a bargaining unit and falls under the Collective Bargaining Agreement between the state of Washington and the Washington Federation of State Employees.

Opportunity for All:

The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:

For questions about this recruitment or to request a reasonable accommodation in the application process, contact George Deguzman via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 12-31-2022

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