A Technical Support Representative is responsible for assisting our associates with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from associates or communicating with them through messaging platforms, helping diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
Responsibilities:
- Provide client support by resolving their technical issues via email, phone, or in-person
- Perform accurate account administration tasks.
- Being resourceful and providing quick, effective, IT support and troubleshooting.
- Support telecommunication system hardware and software
- Install PC hardware and peripheral components
- Provide accurate clear ticket documentation and maintain proper ticket hygiene.
- Asset management
- Keeping all work areas clean and organized
- Other related duties as assigned
Qualifications:
- Ability to support Windows OS 10&11, Office 365, and One Drive
- Strong oral and written communication skills
- Proven ability to interact with employees at all levels
- Ability to prioritize tasks and work accurately and efficiently.
Education and Experience:
- Bachelor's Degree Preferred
- A+ preferred
- 2+ years technical support experience required
Work Environment and Hours:
- This job operates in a professional, office environment in Richmond, VA, with periodic travel to other locations on Lansing business (including branches).
- Expected hours of work—full time position, Mon-Fri 8:00am-5:00pm
- Travel—10%-15%
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