Blackbaud

As a Sales Development Representative (SDR), you will be the first point of contact for both inbound and outbound inquiries. The primary goal is to generate a qualified pipeline by nurturing potential customers and setting qualified discovery calls. This role involves helping customers find the right solutions to meet their needs while ensuring a positive experience. You will collaborate with the sales and marketing teams to drive new business and revenue growth.

What you’ll do:

• Respond promptly to inbound inquiries from potential customers via email, phone, and social networks.
• Proactively reach out to potential customers through outbound calls, emails, and social media to generate new leads.
• Engage with potential customers to understand their needs and provide tailored solutions that align with their goals.
• Collaborate with the sales and marketing teams to nurture inquiries and set qualified discovery calls that lead to new business and revenue.
• Maintain accurate and detailed records of customer interactions and ensure database health by regularly updating customer information in our CRM system.
• Continuously learn about our industry and the unique benefits of our products and services to provide the best possible support to potential customers.

What you’ll bring:

• 1-2 years of customer-facing experience, preferably in technical or software product sales.
• Strong desire to pursue a career in Sales and/or Marketing.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent listening and communication skills.
• Results-oriented with a proactive and disciplined approach to managing time effectively.
• Team-oriented attitude.
• Able to work flexible hours as required by business priorities.

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.