Entain Group

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

Entain is hiring a Real Time CRM Executive to join our team on a 10 month fixed term contract.

So what does a Real Time CRM Executive do?

Our Real Time CRM team helps create exciting, live sports experiences for our customers at Ladbrokes and Coral. We do this by sending personalised messages and offers to fans as the sports action unfolds!

As a Real Time CRM Executive, you’ll work closely with a Real Time CRM Manager and play a key role in making sure customers receive the right message at the right time. You’ll be responsible for managing the live customer journey based on what’s happening in the world of sports at that moment.

Having a keen interest in most sports is required for this role.

The role will require you to work at those times when our sportsbook is at its busiest, so will need to be flexible to working evening and weekends. This is a shift based role with early shift times starting from 10am, and late shifts finishing at 10pm.

What you will do

• Manage scheduling and communication across multiple contact channels (push notifications, SMS, in-app messaging).
• Oversee daily sports betting schedules, ensuring a seamless customer experience.
• Ensure that all our key promotions & offers are communicated to customers and key features of our sports trading proposition are given maximum exposure.
• Utilize segmentation tools to target the right audience with betting opportunities.
• Deliver real-time messaging as the action unfolds to maximize engagement.
• Drive customer interaction through strategic display and timing of offers.
• Lead automation projects and Free-to-Play game initiatives.
• Monitor and report on performance and progress in key areas.
• Contribute to the ideation and future strategy of Real-Time CRM initiatives.

Qualifications

• Passionate about sports is essential for this role
• Ideally you will have worked within the sports betting and gaming industry before, but this isn't essential as long as you have a keen interest in sports.
• Experience of working in a customer facing or customer servicing betting function will be helpful as you will understand the needs and demands of our customers
• Excellent communication skills (verbal, written and presentation)
• Strong attention to detail
• The role will require you to work at those times when our sportsbook is at its busiest, so will need to be flexible to working evening and weekends.
• Happy to work shifts due to sporting calendar - early shift starts from 10am, late shift finishes at 10pm.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Gibraltar, you can expect to receive great benefits like:

• Generous group bonus scheme
• Hybrid working – 4 days in the office
• Private medical insurance
• Pension scheme – matched to 6%
• Ability to buy and sell holiday
• Free subscription to wellbeing app Unmind
• Additional “It’s Your Game” day off to use at either Christmas or New Year
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development
• Share save scheme
• Paid subscription to LinkedIn Learning
• Discounted gym membership
• Team spirit – whether it’s seasonal parties, sports teams, gaming communities or external trips, we have something for everyone in Gibraltar!

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.