As a User Success Engineer (m/f/d), you will be the first and direct point of contact, supporting our customers in the Eurocentral region with a wide range of issues remotely and if required personally on site. Within our software platform, you analyze, process and solve technical and functional requests. The focus is on the support of CATIA, ENOVIA and DELMIA.
Dassault Systèmes stands for sustainability, innovation and diversity. We encourage people to use their passion to change the world and help shape the future. Let's open new horizons together with the virtual worlds of 3DEXPERIENCE! #ChallengeTheStatusQuo and shape your career with 3DS! #WeAre3DS
Role Description & Responsibilities
- Responsible for the management of requests in our internal ticket system and reproduce errors in our test systems
- Create workarounds for the customer and initiate software solutions together with our backend team
- Work in close coordination with our customers
- Document the sources of errors and create best practices
- Understand user requests, engineer and provide the answers according to support SLA
- Maximize the sharing knowledge and know-how in answers
Qualifications
- Degree in engineering, computer science, or comparable qualification with hands-on experience with a PLM system
- Preferred Technical Experience in the following:
o 3DEXPERIENCE platform knowledge
o CATIA / DELMIA / ENOVIA Knowledge
- Basic Knowledge of IT infrastructure, Middleware (DB, web application server), and troubleshooting techniques
- Knowledge about a ticket system is considered as an advantage
- Flexible, customer-oriented and able to set priorities
- Team oriented and willing to learn
- Fluent in English & German language
What's in it for you
- An international and diverse working environment in a collaborative team
- A permanent employment contract, flexible working hours, a hybrid working model, a good work-life balance, 30 days of vacation, and a comprehensive benefits package
- Various training and career development programs
Interested? Click on "Apply" to access the 3DS job portal and to upload your application documents.
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