Novartis

Job Description Summary

• The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner

Job Description

Major accountabilities:

• Drive Competitive Sales Growth : Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions; Drive sales performance through the skillful orchestration of positive customer experiences
• Engage and Build Relationships: Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities; Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels; Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis;
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customer’s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.

Key performance indicators:

• Sales achievement %, Sales Growth rate %
• Quality KPI%
• New Listing speed and completion %

Minimum Requirements:

Work Experience:

• Sales experience in Pharma company at least 3 years
• Responsible for Medical Center and obtained new listing experience is required
• self-pay experience is preferred
• Fast action strategically; Agile to change and as fast learner of new business skills and technology; able to advocate and influence team mates for better outcomes

Skills:

• Account Management.
• Commercial Excellence.
• Communication Skills.
• Compliance.
• Conflict Management.
• Cross-Functional Coordination.
• Customer Insights.
• Ethics.
• Influencing Skills.
• Negotiation Skills.
• Selling Skills.
• Technical Skills.

Languages :

• English.
• Mandarin is must

Skills Desired

Account Management, Commercial Excellence, Communication, Compliance, Conflict Management, Cross-Functional Work, Customer Insights, Ethics, Healthcare Industry, Influencing Skills, Negotiation, Sales, Technical Skills