Akima

Company Overview

Work Where it Matters

Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.

As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Description

Compass Point is looking for a Systems Analyst to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. This position supports technical needs for services provided on NIPRNet and SIPRNet, and designated coalition networks, solicited by USSOCOM, its Component Commands, TSOCs, and deployed locations.

Candidate must be able to obtain a Secret clearance and obtain DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply. To join our team of outstanding professionals, apply today!

Responsibilities

• Applies specialized knowledge and independent judgment to support key tasks and lead project assignments.
• Plans and oversees technology projects, evaluating performance results and implementing improvements to ensure project success.
• Provides technical expertise and advisory support across multiple assignments with minimal supervision.
• Analyzes and resolves complex network and application issues, working directly with end-users and stakeholders to enhance system performance.
• Communicates effectively both verbally and in writing to present technical findings, recommend solutions, and document processes.
• Develops and implements troubleshooting strategies to proactively address technical challenges and optimize system functionality.
• Conducts system studies and process evaluations, recommending improvements to enhance operational efficiency and technology utilization.
• Designs workflow charts and technical diagrams to document operations and improve program processes.
• Works independently, exercising discretion and judgment in resolving technical and operational challenges.

Qualifications

• Basic understanding of technical support processes, including research, diagnosis, documentation, and resolution of issues with Windows 10, Windows 8, Windows 7, MS Office applications, email, and internet connections.
• Ability to determine when to escalate issues to specialized teams (e.g., Desktop Support, Network Administration).
• Familiarity with installation, maintenance, and troubleshooting of systems and applications pertinent to a service desk environment
• Fundamental experience in the setup, operation, and troubleshooting of operating systems within a helpdesk or service desk environment.
• Must have DoD 8570 IAT Level I certification.
• Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re certification.
• Able to obtain a Secret clearance.

Benefits Description

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees.

Job ID

2025-16412

Work Type

On-Site