Main Accountabilities
Accountabilities:
Customer
- Identify and develope potential and sustainable customer relationship
- Deveopleand maintain strong existing Multi-National Customer relations and loyalty
- Ensures teams and members respond to RFI,RFQ and tenders
- Respond to customer's needs/queries/feedbacks/complaints in a structured and orderly manner
- Lead in customer engagemnets and strategic customer interfaces
- Ensure Sector Growth/Development Strategies are formulated to maximise and enhance the Companies footprint/market share
- Provide SVP Head of Sales advice/information to facilitate/enhance business performance, review and evaluation
- Support SVP Head of Sales to devise, formulate and implement overall Sales and Marketing strategy and directives
- Work with other DHL divisions for end-end supply chain solutions and collaborations
- Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
- Coach and work closely with team - Sector Head/ Key Account Managers and Business Support Managers
- Regular Performance Dialouge with Sector Heads, KAMs to ensure team are up to speed and perfoem to an optimal level
- Ensure quality pipelines, sales KPI are met and exceeded
Measurement Criteria / KPIs:
- Ensure Sector Strategy plan in place
- Review with Sector teams/District and Branch
- Existing customer retention & continued patronage
- Developing new revenue and profitable growth
- Timely settlement of customer issues and disputes
- Exceed agreed sales and related targetseg Pipelines, Sales calls etc
- RFI/RFQ Response
- Relationship Mapping
- End to End solution
- Sales & Product Collaboration
- Team Management
- Usage of Sales Reporting tools
Requirements
Skills
- Management and Decision Making
- Excellent Leadership skills
- Strategic/Cross border thinking
- Excellent track record in leading Effective Sales team
- Planning and Organization
- Industry/Sector Knowledge and Expertise
- Customer Focus and Good Business sense
- Cross Cultural management experience
- Excellent Communication skills
- Commercial/Sales knowledge and experience
- Excellent Interpersonal skills
- Excellent Influencing skills
- Excellent Negotiation skills
- Solution design and process mapping skills
- Excellent Analytical skills
Experience
- More than10 years in the logistics or forwarding Industry
- More than 7 years leading and managing team
- Sales and KPI focussed with track record of exceeding them
- Experience in International supply chain
Educational Qualifications
- Degree Holder, relevant post graduate qualification will be an advantage
- Fluent use of English (both written and spoken)
- Competent Computer skills required.
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