Amazon

DESCRIPTION

Amazon is committed to building a sustainable business for our employees, customers and communities. From leading The Climate Pledge to our goal of Net Zero Carbon by 2040, Amazon has consistently driven industry change. Deploying a fleet of 100,000 electric delivery vehicles is one major way we’re making a difference.

The Technical Program Manager role will play a key part in supporting electrification across our network.

The Technical Program Manager will be responsible for owning our supplier quality workstream across our electrical infrastructure equipment portfolio. This will include building tools to intake issues across the equipment's lifecycle, resolve those failure modes, complete pareto exercises on the problems, and develop solutions across the installation phase and supplier base for improvement (including sparing strategies for the network). The TPM will develop this strategy, evaluate trade-offs and drive broad alignment with key stakeholders.

We seek a strong leader who can set priorities, communicate clearly, and consistently deliver results across diverse cross-functional teams.

Key job responsibilities

• Develop, implement and maintain the supplier quality roadmap for electrical infrastructure equipment.
• Verify Amazon quality standards are met at suppliers through in-person and remote audits.
• Monitor and report on supplier performance quality metrics and actions. Lead supplier quality issue resolution in partnership with engineering, construction and commissioning teams.
• Develop and support suppliers with quality improvement initiatives and Key Performance Indicators (KPI). Provide a feedback mechanism from suppliers to internal teams on joint quality issues. Work on concurrent projects, sometimes in multiple geographical regions.
• Develop network spare strategies to support electrical power distribution products powering 100K EVs.
• Evaluating and validating complex root cause analysis reports from a technical perspective using critical thinking and quality principles.
• Drive and own end-to-end problem-solving processes using 8D methodology/DMAIC, analytical tools, and cross-functional teams to identify root causes, implement corrective actions, and validate solutions for supplier quality issues.
• Manage the RMA lifecycle including analysis of returned products, trend identification, documentation, and coordination with suppliers to drive systematic improvements and reduce recurrence.
• Partner with suppliers to enhance their capabilities through technical support, improvement projects, and corrective action plans while ensuring alignment with organization's quality standards.
• Partner with Design Engineering org to build relevant construction bulletins.

About the team

We are building the largest and most advanced EV Fleet charging network in the world!

BASIC QUALIFICATIONS

• Bachelor's degree in engineering, computer science or equivalent
• 5+ years of technical product or program management experience
• 5+ years of working directly with engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 5+ years of analytical, quantitative, communication, and presentations experience
• 5+ years experience working with electrical power distribution products and/or EV chargers
• 3+ years of industry experience in quality/manufacturing engineering
• 3+ years in a quality management function with direct interaction with suppliers.
• Proficient in quality analysis tools such as 8D, SPC, PFMEA, and quality planning approaches such as APQP
• Proven experience in working with external design and manufacturing supply chain partners
• Highly proficient in Excel and the creation of tables, data, dashboards, reports, including advanced analysis features

PREFERRED QUALIFICATIONS

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Expert knowledge in manufacturing processes, ISO-9000, quality control plans and failure analysis or problem solving methodologies
• Experience implementing firmware validation protocols and quality controls in high-volume power electronics manufacturing environments

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.