Telus International

About the role:

The Digital Solutions University (DSU) dedicated Mentor in Digital Solutions is responsible for providing administrative support, transfer knowledge, and developing the class to the DSU program and Tl coordinator program, he/she is also responsible for providing the necessary feedback for the interns, checking and evaluating performance to ensure ongoing compliance for the program. He/She is responsible for helping recruitment in order to fulfill client headcount requirements.

Main Responsibilities:

Making sure the interns have the necessary material, classes and practice and guarantees the performance of the program and goals. Ensure ongoing compliance for local training assigned to the account, and help Recruitment in order to fulfill client headcount requirements.

Required Skills:

• Proven experience in teaching Mandatory
• Experience and knowledge of Java SE/EE
• Experience working with MVC frameworks (preferably Spring MVC), or Struts or JSF.
• Experience working with templating languages (ex. Velocity, Google Closure)
• Rest API (preferably Jersey)
• Maven / Jenkins / Nexus
• Log4j/slf4j, JUnit, Mockito
• Experience and strong knowledge of JavaScript & HTML5/CSS
• NodeJS
• React/Angular
• TypeScript
• 3+ years experience working as a Java/JavaScript developer
• 3+ years of experience and strong knowledge of JAVA SE & JAVA.
• Experience working with Relational Databases & SQL (preferable Oracle)
• Experience working with Non-Relational Databases (preferable Firebase)
• Experience working with Google Cloud (GKE basic understanding)
• Good communication skills / English
• Leadership
• Orientation to results
• Self-motivated, organized, goal and detail-oriented
• Analysis, troubleshooting, and critical thinking skills
• Excellent problem-solving and decision-making skills
• Internal and external customer Orientation
• Great communications skills
• Proactive - Mandatory

Desirable Skills:

• Experience working with JAVA Application Servers (preferable Weblogic) RabbitMQ
• Angular and/or ReactJS
• OpenShift/AWS
• Knowledge of Linux systems
• Knowledge of Telecommunications Business
• Experience in Agile Methodologies (SCRUM / Kanban)
• Experience working with remote teams
• Liferay / javax.Portlet / javax.Servlet (Desired)
• Google Docs/Presentation/Spreadsheets - Advanced - Required English - B2
• Oral and written comprehension
• Appropriate use of language
• Customer Service - Advanced
• Motivation Theory and Techniques - Advanced

What’s in it for you:

• Private medical and life insurance from day one.
• Employee Stock Purchase Plan ESPP
• Budget for professional growth (certifications)
• Schedule flexibility.
• Extra bonus based on performance.

Additional Job Description

The DSU dedicated Mentor in Digital Solutions is responsible for providing administrative support, transfer knowledge, and developing the class to the DSU program and Tl coordinator program, he/she is also responsible for providing the necessary feedback for the interns...

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.