Oracle

Do you have direct Oracle CX CPQ, Commerce and/or Subscription Management product knowledge and experience? Can you develop and review solution architectures for large, complex CX customers? Can you think creatively and combine big-picture perspective with detailed, fact-based recommendations?

Oracle is hiring action-oriented solution architects to join the CX SME team and work with our most strategic customers. Team members possess a diverse background from technology vendors, customers and Management Consulting firms with knowledge of technical, functional and information architectures, leveraging this credibility as trusted advisors with customers, partners and internally across Oracle.

The ideal candidate will be able to work directly with our customers to deliver solution design reviews and ongoing architectural reviews, clearly outlining risks and potential problems to help Oracle customers deploy multiple CX applications. Additional opportunities to deliver learning and enablement sessions for Partners and Customers.

This role is in Oracle’s CX Product Development group. As an acknowledged authority within Oracle, this senior-level product role requires considerable breadth of knowledge and understanding of CX solutions, industry best practices and end to end buying and selling CX-related business processes or technology designs with a focus on Oracle CX CPQ, Commerce and Subscription Management.

The role involves analysis of the client technical, application and integration landscape to ensure Oracle CX deployments meet customer objectives. Successful candidates are independently driven, will develop and review solution architectures for our largest, most complex deployments with our Partners, Customers and Oracle teams. This requires intellectual discipline, a problem-solving aptitude, deep technology experience, interpersonal skills, creativity and independent judgment. This position frequently operates at the leading edge of product delivery, often in conditions of ambiguity, anticipating project risks and proposing mitigation strategies for Oracle’s most complex CX projects. Experience in product development and support strongly preferred.

Career Level - IC4

BASIC QUALIFICATIONS

• 5-10+years of experience in complex solution architecture roles
• Work experience with Customers, Solution Engineers, Oracle Consulting, Support and Customer Success, to drive CX adoption, renewal and expansion
• Hands-on experience with Oracle CPQ, Commerce and/or Subscription Management products as a developer, customer, consultant or partner
• Capability to engage with Oracle’s most strategic customers and partners, driving the biggest changes, representing the CX product development group to achieve the following outcomes:
  • Ability to publish and/or contribute to the creation and sharing of best practices, white papers, training, webinars and workshops. 15-25% of employee time will be allocated to these tasks
  • Ability to deliver compelling presentations and reports to business and IT executives, and conduct persuasive conversations focused on multiple alternatives and clear recommendations
• Experience with enterprise architectures, integration models and technologies
• Ability to travel as needed
• A/BS degree or equivalent. Advanced degree(s) highly desirable

PREFERRED QUALIFICATIONS

• Strong, independent thinker with the ability to build credible relationships within Oracle and customer environments
• Experience with complex implementations of CX cloud services
• Matrix leadership: inspire and collaborate with a blended team of Oracle, customers and partners to address customer challenges
• Advanced ability to manage customer escalations (internally and externally) and negotiate resolution
• Genuine passion, interest, willingness and ability to adjust to continuously changing priorities and needs
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
• Proven effectiveness at leading and facilitating meetings and workshops
• Intellectual curiosity
• Experience and comfort working in an environment of ambiguity:
  • Able to navigate ambiguous business situations and identify a path forward
  • Able to develop new approaches to accomplish work while clarifying and creating transparency across multiple constituencies

Career Level - IC4

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.