Nokia

India

As a service delivery manager, he/she is responsible for delivering end-to-end service delivery management of a multi-vendor & multi-technology Telecom managed services scope that includes governing the technical domain team and incident/problem/change process governance. The role will also be responsible for Continuous improvement initiatives and disaster recovery management. This role involves customer & region management interfacing and requires strong interpersonal, presentation, negotiation, influencing & collaboration skills.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• You will be involved in E2E managed service delivery management and related governance.
• You will be creating value creation to both Nokia and the Customer by innovatively managing the team.Need Continuous improvement initiatives and related governance.
• Lead and manage the day-to-day operations of telecom networks, ensuring optimal service performance and customer satisfaction.
• Drive operational excellence by implementing best practices, automation, and proactive monitoring solutions.
• Manage SLAs, KPIs, and key operational metrics to ensure compliance with regulatory and business requirements. Single point of contact for all escalations towards the region of Incidence, Problem, and Change Management.
• Collaborate with internal stakeholders, including Engineering, IT, and Customer Support, to enhance network performance and service delivery. Develop and implement disaster recovery plans for network resilience.
• Lead incident management and problem resolution, ensuring root cause analysis and preventive actions. Plan and oversee major network changes, upgrades, and capacity expansion projects.
• Manage vendor and partner relationships to ensure effective service delivery and contract performance. Ensure compliance with industry regulations, safety standards, and company policies.

KEY SKILLS AND EXPERIENCE

You have:

• Require a bachelor's or Master’s degree in or related field with 15+ years of telecom experience, preferably with Telco Cloud knowledge and experience in managed service delivery.
• Proven track record in managing Global Telco Customers .Able to work under pressure without compromising delivery
• Good presentation and Negotiation skills. Excellent communication and interpersonal skills.
• Good facilitation skills and the ability to gain consensus.Good analytical skills, comfortable with data and statistics.
• Comfortable communicating with all levels in the organization.
• Self-driven, Critical thinking, and decision making in complex situations.

It would be nice if you also had:

• Good experience in Customer ticketing tools and knowledge management governance.
• Good at global learning and best practices of the telecom industry in managed services.
• Any one technical domain work experience, particularly in Cloud, CNF, VNF in the past.
• Knowledge in Digital Transformation UC UAT.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About the Team

In Mobile Networks, our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.

Apply Now

Job Info

• Job Category Customer Services
• Posting Date 04/17/2025, 11:53 AM
• Locations No. 23, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130, IN
• Apply Before 04/29/2025, 06:30 PM
• Degree Level Bachelor’s Degree
• Job Schedule Full time
• Role Type Individual contributor
• Job Identification 19533
• © Oracle CorporationTermsLegal Notices
• Use control and scroll to zoom the map
• Use two fingers to move the map
• No. 23, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130, IN
• Copy to Clipboard

Similar Jobs

• Service Delivery Manager
• India
• and 2 more
• (Hybrid) Posted on 04/17/2025
• We are seeking a Service Delivery Manager with expertise in GPON, cloud technologies (AWS, GKE, RedHat), and Kubernetes/Docker to lead integration services for global customers. You should have experience with Nokia FN products (SDAN, FWAC, Home Wi-Fi) and strong programming skills (Python, JavaScript, JAVA). A solid understanding of Linux environments, problem-solving, and effective communication are essential. Flexibility to work across global time zones is required.
• BG Delivery Manager
• India (Hybrid) Posted on 04/17/2025
• The Business Group Delivery Manager will oversee and enhance CNS delivery within Customer Business Team and Market Unit. Align delivery with contractual obligations while driving sustainable, profitable growth and ensuring exceptional customer satisfaction. Build strong relationships with market stakeholders, guide cross-functional teams and empower Nokia to address evolving customer needs and strategic objectives.

We use cookies & similar technologies Learn more