Key Responsibilities

• Monitor IT Infrastructure: Ensure continuous monitoring of all IT systems, including servers, applications, and databases to identify and resolve potential issues.
• Cloud Environment Management: Oversee the management and maintenance of cloud environments, ensuring scalability, security, and reliability.
• Network Monitoring: Continuously monitor network performance, addressing any disruptions, and ensuring optimal functionality.
• Proactive Actions: Implement and manage proactive measures to prevent IT issues before they occur, including regular maintenance and updates.
• Reactive Actions: Lead reactive troubleshooting and resolution efforts for any IT incidents or outages, minimizing downtime and impact.
• Team Coaching and Mentoring: Provide guidance, support, and mentoring to the IT team, fostering a culture of continuous learning and improvement.
• Documentation: Maintain accurate and detailed documentation of all IT infrastructure, procedures, and incidents.
• Collaboration: Work closely with other departments and teams to ensure alignment and support for IT initiatives and projects.
• Reporting: Generate and present regular reports on IT performance, incidents, and improvements to senior management.

Operational Management

• Oversee the daily operations of the IT Global Operating Centre, ensuring continuous monitoring of critical systems and services.
• Manage and lead a team of IT professionals, including analysts and engineers, to ensure effective incident response and resolution.
• Develop and implement operational procedures and best practices to enhance the efficiency and effectiveness of the Operating center.
• Coordinate with other IT departments to ensure seamless integration and communication across the organization.

Incident Management

• Monitor and respond to IT incidents in real-time, ensuring timely resolution and minimal impact on business operations.
• Develop and maintain incident management protocols, ensuring adherence to established service level agreements (SLAs).
• Act as the primary point of contact for escalated incidents, providing guidance and support to resolve complex issues.
• Conduct root cause analysis for major incidents, identifying opportunities for improvement and implementing corrective actions.

Qualifications

• Education: Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: 10+ years of experience in IT infrastructure management, cloud environment management, and network monitoring.
• Leadership: Proven experience in leading and mentoring a team of IT professionals.
• Technical Skills: In-depth knowledge of IT infrastructure, cloud technologies, and network systems.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Communication: Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical stakeholders.

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.