The Manager-End User Computing is responsible for the daily management and operations of all end-user devices and peripheral equipment. You directly lead a group of technical staff responsible for creating processes that increase end-user device security and functionality and supporting the tools and solutions that allow coveted flexibility while keeping Carrix protected. You guide the team to complete day-to-day tasks, while also contributing individually. You apply your technical expertise to serve as the escalation point for desktop and mobile technology issues throughout the organization world-wide. You also play a strategic role, developing technical roadmaps and architecting desktop and mobile systems to drive continuous improvement.
As a Manager, you apply your proven leadership skills to support your team in accomplishing both team-oriented and individual development goals. You excel in leading and executing projects and are adept at prioritizing work efforts, balancing day-to-day tasks with longer-term strategic efforts. To optimize team performance, you work to ensure all employees have the resources and guidance required to complete key activities and serve as a role model, elevating the Carrix business through the delivery of fit-for-purpose technology.
- Develop, document, and maintain a technical roadmap for end user devices and services, incorporating industry changes, trends, and new technologies that would improve service and help meet current and future business objectives.
- Collaborate with other leaders and technical subject matter experts to develop the most effective solutions for end user device issues and deliver technical solutions.
- Stay abreast of emerging technology trends and changing best practices and apply applicable insights to guide continuous improvement.
- Research, analyze, and recommend new device technologies, processes, and standards.
- Provide direct leadership for members of the end user computing team
- Manage and oversee desktop and mobile technology projects, including planning and execution of the work
- Coach direct reports on proven best practices and methods.
- Monitor adherence to incident, problem, request, and change management processes, ensuring compliance of the end user computing team.
- Ensure agreed upon service levels are met or exceeded.
- Provide timely and accurate reporting to management, including the most relevant KPIs.
- Provide direct support for key end user systems, including application packaging and patching.
- Resolve technical issues pertaining to mobile technology and end-user computing, including level 3 support and resolution, when escalated by staff world-wide.
- Develop and document end user device configuration standards, processes, and best practices.
- Support the hiring, training, and development of end user computing staff.
- Support the performance management of end user computing staff, including completing performance reviews and providing coaching and development opportunities.
- Manage customer expectations and vendor performance, cultivating advantageous partnerships.
- Other duties as assigned.
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