Details:
Cloud Engineer, Data Platform Engineer
As a member of the Data Platform Support & Onboarding team, your main responsibilities are:
- Responding to Data Platform/Cloud environment issues (cloud problem and incident management, e.g., portal access, security, etc.)
- Assisting with user access issues and modifying access requests.
- Using tools to ensure peak performance of deployed cloud environments.
- Using tools to ensure adherence to security best practices including MFA, key management, etc.
- Implementing tasks under the guidance of Cloud architects.
- Responding to cloud monitoring alerts.
- Assisting users with any Data Platform troubleshooting issues.
- Ensuring ongoing configuration management health.
- Creating and maintaining Runbook and other support documentation.
- Adhering to ITIL processes (change, problem, configure, incident management).
- Conducting onboarding sessions for new Data Platform use cases to familiarize them with the various components.
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