Telus International

Intake Coordinator

Location: Los Angeles, CA (onsite)

Schedule: Mon – Fri, business core hours

Status: Full-time, Temporary

Start date: ASAP

Duration: 3 months

Rate: $25.00 per hour

TELUS Digital is looking for a Receptionist for a temporary engagement. The Intake Coordinator will interact directly with participants upon their arrival onsite and will be responsible for participant intake. The Intake Coordinator will report to the Site Manager and training will be provided before the start of data collection.

Responsibilities:

• Welcome and register research participants to the job location
• Monitor and support participants throughout their time at the job location
• Track participant schedule, arrival for appointments, and research completion
• Foresee and problem-solve logistical questions and challenges
• Verify accurate participant data is collected during registration
• Check out participants and provide payment information

Requirements:

• Availability to work at the requested schedule
• Excellent customer service, attitude and demeanor
• Experienced in customer service, reception, scheduling, and detailed administration tasks
• Experience working with a wide range of people in a customer service setting
• Very organized, self-driven and able to work independently
• Possess can-do attitude and is able to problem-solve and remain composed in a busy environment
• Knowledge of Google Workspace (Sheets, Docs, Gmail)
• Able to work in a highly secure and confidential environment

TELUS Digital Values:

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

TELUS Digital is looking for a Receptionist for a temporary engagement. The Intake Coordinator will interact directly with participants upon their arrival onsite and will be responsible for participant intake. The Intake Coordinator will report to the Site Manager and training will be provided before the start of data collection.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.