Mayo Clinic

Job Description

Current Openings:

Clinic Operations

The Manager in the Clinic Operations supports the Desk Operations Specialists for Group 3 including Department of Medicine and Hospital work units. This role partners with Clinic Operations leadership to plan, implement projects related to desk operations specialists. The Manager is a key resource to support clinic operations in Rochester and implementing institutional objectives including automation and AI.

Allergic Diseases and Rheumatology

The Manager will split time between the Division of Allergic Diseases and Division of Rheumatology. The role will support the outpatient, inpatient, and procedural practices within the divisions. This role will partner closely with physician and allied health leaders to oversee daily practice operations. Key aspects of this role will include leading practice improvement initiatives, standardizing and applying best practices to operations, and driving innovation by piloting new approaches to care delivery and practice operations that leverage digital and automated solutions to redesign the practice. The manager will be responsible for leading and implementing strategic initiatives within both divisions. Administrative responsibilities include leading multi-disciplinary teams to execute on strategic priorities and quality improvement initiatives, staff development, managing change, and managing space and equipment projects.

Office of Access Management

The Manager within the Rochester Office of Access Management will support the medical specialties outpatient practices. This role is crucial for overseeing and enhancing our operational processes for outpatient scheduling and contact center operations to ensure the highest level of service to patients. The Manager will be responsible for managing day-to-day operations, leading access and scheduling operations initiatives, and collaborating with various departments to drive continuous improvement.

Department of Laboratory Medicine and Pathology – Clinical Core Laboratory Services

The Manager position within Clinical Core Laboratory Services plays a critical role in the division and has oversight of 7 lab locations with more than 200 staff supporting our inpatient, outpatient and reference lab testing activities. This candidate will join a team of 3 other Managers supporting the division and will have direct reports including 7 supervisors and 3 staff focused on quality efforts and lab information systems. This position has responsibilities for workforce development, process improvement initiatives and daily readiness and will work closely with technologists, support staff, supervisors, and laboratory directors to meet timely high quality test results for more than 8 million orders annually. This position will also partner with Facilities, Supply Chain Management, Healthcare Technology Management and will work closely with external vendors to ensure high availability of equipment and services.

Primary Care

The Manager in Primary Care plays a crucial role in shaping the health and well-being of the entire community. By overseeing daily clinic operations, the Manager ensures seamless support for employees, dependents, and the community primary care patients. This role will support a wide range of practices including Family Medicine, Internal Medicine, Geriatrics, Palliative Care, Pediatric Medicine, Integrated Behavioral Health, and Community Specialties. The Manager role partners with Neighborhood Clinic, Division/Department, and Primary Care leadership to support transformation, innovation and automaton efforts within primary care. This position requires strong collaboration across various departments and teams along with strong communication skills to support the daily operations in addition to Bold. Forward. In Rochester and Primary Care’s strategic plan.

Position Overview

The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership, operational and process improvement capabilities.

Embodying our Mayo Clinic values, the Manager plays a pivotal role within shields and departments managing teams and service lines.

Responsibilities

Vision and Strategy

• Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives.
• Actively contribute to the development of priorities and action plans.
• Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.
• Develop relationships externally in support of Mayo Clinic’s goals and objectives.

People and Culture

• Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values.
• Lead and mentor team through new and changing situations.
• Effectively manage team performance and difficult conversations with compassion and respect.
• Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.
• Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth.

Operational Excellence

• Provide leadership with a primary focus on operational excellence, implementation, and staff engagement.
• Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment.
• Effectively manage staff assignments to meet fluctuating workload and business needs.
• Embrace and drive operational execution with a sense of pace and urgency. Coordinate and direct staff to ensure smooth operations and efficiencies.
• Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.
• Facilitate quality, safety, regulatory, and service excellence.
• Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making.

Transformation and Innovation

• Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry.
• Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit.
• Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities.
• Encourage team to pursue new approaches and demonstrate business agility.

Financial and Business Acumen

• Demonstrate business acumen and apply financial rigor in managing financial results.
• Assist in managing budget for area of responsibility.
• Manage strategic growth to include staffing and other resources.
• Implement, manage, and operationalize business plans and deliverables.
• Represent and communicate big picture thinking with business partners and stakeholders.
• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers, to support effective decision making and ensure long term sustainability.

Qualifications

Master’s degree with a minimum of 1 year of relevant experience

OR

Bachelor’s degree with 5+ years of relevant experience required.

Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

About Us

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

About the Team

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

$103,001 - $154,544 year

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