Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Why this role matters:
We are seeking a Fraud Investigation Manager to lead our dedicated team of fraud investigators and play a key role in protecting the company from fraudulent activities. This role is pivotal in shaping and enforcing anti-fraud policies, ensuring financial security and driving initiatives to detect, prevent and mitigate fraud.
As Fraud Investigation Manager, you will oversee the fraud investigation staff, providing leadership, escalation support and strategic direction. You will work closely with senior management and other teams across the business to ensure best-in-class fraud detection and response strategies.
This is an exciting opportunity for a fraud professional who thrives in a fast-paced environment and is passionate about minimising losses, implementing fraud prevention strategies and fostering a culture of fraud awareness within the organisation.
Your key responsibilities:
Fraud Detection and Prevention
Leadership and Team Management
Stakeholder Engagement and Compliance
Documentation and Process Improvement
Financial and Operational Support
Qualifications and Experience:
How you'll benefit:
#LI-SK1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.
Join us to be part of a dynamic team committed to shaping the future of connectivity!
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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