About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey! Responsibilities Perform data analysis to analyze user issues to optimize internal SaaS product and conduct reporting to stakeholders on top issues. Collaborate with engineering, product managers, or other stakeholders to technically troubleshoot platform user issues and ensure the reported technical issues are resolved. Increase team efficiency by analyzing metrics, supporting training projects, and implementing solutions via user feedback projects. Work cross-functionally with the business, product, or engineering teams to build workflow processes and support product optimizations. Work with stakeholders to identify and define requirements, scope, and objectives to increase the efficiency of operations workflow. Assist and support training projects and user feedback projects.
Qualifications Must have a Master’s degree in Computer Science, Data Science, Engineering (any), Information Technology, Technology Management, Business Administration, Data Analytics, Business Analytics, or a related field, and 1 year of related work experience; OR a Bachelor’s degree in Computer Science, Data Science, Engineering (any), Information Technology, Technology Management, Business Administration, Data Analytics, Business Analytics, or a related field, and 3 years of related work experience. Of the required experience, must have 1 year of experience in each of the following: Designing, implementing, and optimizing operational processes to streamline and maintain high efficiency operations through system implementation; Building and streamlining processes and workflows using project management tools, and tracking project status and milestones and coordinating cross-functional alignment to ensure timely execution of deliverables; Using SQL to query on large data sets; Automating data reports and performing quality review; Identifying business problems and proposing growth opportunities with data-driven insights; and Generating data visualization and dashboards for technical and non-technical audiences. Type: Full time, 40 hours/week Location: San Jose, CA Salary: $107453 per year To Apply, click the apply button below. Contact lpresumes@tiktok.com if you have difficulty submitting resume through the website. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at lpresumes@TikTok.com. #LI-DNI #IND-DNI
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