Job Description:
Title: Technical Support Engineer -L2
Role: TAC Engineer – Datacenter Switching
Location: Bangalore
Summary:
Technical Support Engineer in Juniper TAC (Technical Assistance Centre) for supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.
Key Responsibilities
- The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
- Demonstrate ownership of customer reported issues till resolution.
- Understand Customer’s impact, prioritize and communicate effectively between various stakeholders.
- Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
Mandatory Skills:
- Excellent verbal and written communication, presentation and customer handling skills.
- Ability to logically troubleshoot complex and high impact problems
- Self-learner with appetite for continuous development.
- In-depth knowledge of the following:
- Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
- IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
- IP routing protocol (BGP, OSPF, RIP),
- Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
- Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.
Preferred Work Experience
- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
- Troubleshooting complex networking in Routing/Switching domain
- Experience in working with Product Development/Engineering team to resolve customer reported issues.
- Proven track record of implementing automation technologies.
- Network Design and implementation experience in Datacenters would be a plus.
Educational Qualification
- Engineering Graduates with 2+ years of relevant work experience
- JNCIP / JNCIE / CCNP / CCIE will be added advantage.
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