Oracle

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. As a sophisticated database support engineer of customer success service organization, you will be responsible to deliver support and services on database, engineered systems and cloud technologies to our premium customers. The support and services covers the entire life cycle of the product starting from architecture design, implementation, optimization, maintenance etc. The role involves working with the customers and ensure they get the best out of our products.

Career Level - IC4

• Design and architect high-performance, scalable database systems leveraging Oracle Exadata platforms.
• Lead Exadata infrastructure planning, configuration, and administration in coordination with platform and infrastructure teams.
• Develop and implement data replication, disaster recovery, and business continuity strategies using Oracle GoldenGate and Data Guard.
• Analyze, troubleshoot, and tune complex SQL queries, procedures, and database components for maximum performance.
• Work closely with application teams to optimize data access layers and improve overall application throughput.
• Define and implement database governance, standards, and best practices.
• Participate in architectural reviews, design sessions, and project planning discussions.
• Lead database migration projects, including platform upgrades, consolidation, and cloud transitions.
• Ensure data security, compliance, and auditing across all environments in line with regulatory requirements (e.g., GDPR, HIPAA, SOX).
• Develop and maintain technical documentation, including architecture diagrams, SOPs, runbooks, and operational procedures.
• Collaborate with DevOps teams to integrate database solutions into CI/CD pipelines and automate repetitive tasks.
• Mentor junior team members, provide technical leadership, and guide project teams on database-related decisions

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.