Orange Business Services

about the role

The Automation & AI Engineer will be responsible for identifying, designing, and implementing automation and AI-driven solutions to optimize daily operational activities within cybersecurity operations. This role focuses on streamlining repetitive tasks, enhancing decision-making, and improving overall efficiency using scripting, automation tools, and AI capabilities such as natural language processing (NLP) and machine learning.

Key Responsibilities

Identify and assess operational processes suitable for automation or AI-driven enhancements.

Design and implement automation scripts, bots, or workflows using tools like Python, Power Automate, or UiPath.

Leverage AI/ML models or services (e.g., Azure Cognitive Services, OpenAI, or custom models) to enhance operational workflows.

Build and deploy intelligent assistants or chatbots to support frontline teams.

Integrate automation solutions with platforms like ServiceNow, internal dashboards, and reporting tools.

Collaborate with operations teams to understand use cases and deliver tailored automation/AI solutions.

Monitor, maintain, and improve automation systems for performance, scalability, and accuracy.

about you

Required Skills

Proficiency in scripting languages (e.g., Python, PowerShell, JavaScript).

Experience with automation platforms (e.g., UiPath, Power Automate, Ansible, Zapier).

Knowledge of AI/ML concepts and hands-on experience with AI APIs (e.g., Azure AI, OpenAI, Hugging Face).

Familiarity with REST/SOAP APIs and system integrations.

Strong problem-solving and analytical thinking.

Experience working with IT operations or cybersecurity teams is a plus.

Ability to translate business needs into technical automation or AI solutions.

Preferred Certifications

Microsoft Certified: Azure AI Fundamentals (AI-900)

UiPath RPA Developer Foundation

Automation Anywhere Certified Advanced RPA Professional

Microsoft Power Platform Fundamentals (PL-900)

ITIL 4 Foundation (for process alignment)

additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular