Juniper

Location: Bucharest, Romania

This position is part of JTAC (Juniper Technical Assistance Center), to support customer reported issues on our networking platforms. As part of the team you will:

• Support our products, working directly with our highly knowledgeable customers and partners
• Take ownership for problem resolution, problem reproduction and escalation
• Troubleshoot hardware and software issues, simulate customer’s Juniper networking environment in JTAC lab in order to replicate the problem
• Be a customer advocate for timely resolution. Timely engage next level with adequate information on the issue, impact details, troubleshooting/analysis done and customer expectation
• Proper and continual documentation of issues, customer network environment/topology, impact (business and technical), troubleshooting done, findings and RCA
• Be a fast learner and keep pace with newer technologies
• Share knowledge via writing knowledge base articles

Requirements:

• Requires B.E. in Electronics Engineering or Computer Science or equivalent
• 1+ years of experience on Troubleshooting, implementation and support of IP networks (preferably enterprise and/or datacenter)
• Experience in directly interacting with customers (globally) highly desired
• Excellent in English (verbal and written). Any other European language is a plus

Primary Skills:

• Excellent communication (verbal and written) skills
• Customer management skills
• Well organized and capable to work with Case Management systems
• Familiar with Linux operating systems, understand file system and advanced commands
• Understanding and troubleshooting exposure of:

1. IP Packet flow, OSI layers, TCP/IP, IPv4/IPv6 addressing
2. Utilities like Ping, Traceroute, etc, and usage of filters
3. IP routing protocols (BGP, OSPF, ISIS, RIP)
4. Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, LACP)
5. High availability features like, VRRP, Graceful-Restart, Multichassis stack
6. QOS
7. Understanding of Security technologies: IPSec, UTM, DDos, etc.
8. Knowledge of Syslog protocol
9. Knowledge of application layer protocols (SNMP, DNS, DHCP)

• Platform knowledge: Juniper, Cisco, Alcatel or Huawei
• Basic tool knowledge: Traffic generators (Ixia, Agilent)/ traffic simulators, Protocol analyzers, testers etc.
• Preferred certifications: CCNA or above, JNCIA-Junos or above

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions based on race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made based on individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...