Nordstrom

Job Description

Join our Identity Governance & Resilience team at Nordstrom to support enterprise-level identity management and governance. This role will be part of our newly established 2L Identity Operations team, responsible for supporting over 45+ application IDs, handling lifecycle management, facilitating Quarterly User Access Reviews (QUAR) via SailPoint, and providing operational support for authentication, authorization, and access governance.

We are looking for someone with a strong technical foundation in identity governance, access certification, and lifecycle management, with a customer-service mindset to help drive efficient IAM operations.

Key Responsibilities:

• Provide second-line support for identity and access issues across Okta, Active Directory, SailPoint, and other IAM platforms.
• Work closely with application teams, business partners, and security teams to troubleshoot IAM-related issues.
• Facilitate and operationalize access certification (QUAR) processes using SailPoint.
• Own and optimize lifecycle management processes, ensuring seamless onboarding, offboarding, and access transitions.
• Collaborate with IAM engineers to automate identity-related tasks using scripting and integrations.
• Support audits and compliance initiatives, ensuring alignment with PCI, SOX, and other regulatory requirements.
• Participate in an on-call rotation for critical IAM incidents and troubleshooting.
• Document processes, operational workflows, and standard operating procedures.

You Own This If You Have:

• 2+ years of IAM experience with expertise in identity governance, lifecycle management, and access certification (SailPoint IdentityNow or similar IAM tools).
• Hands-on experience with Active Directory, LDAP, and group policy management.
• Working knowledge of authentication protocols (SAML, OIDC, OAuth, SCIM).
• Experience troubleshooting identity-related issues across multiple platforms, including Okta, Active Directory, and SailPoint.
• Familiarity with cloud environments and IAM within AWS, GCP, or Azure.
• Scripting and automation skills in PowerShell, Python, or JavaScript.
• Strong analytical, problem-solving, and collaboration skills.
• A passion for delivering high-quality support, reducing operational friction, and improving IAM processes.
• Bachelors Degree in Information Technology, Computer Science, Data Science or related experience required.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $103,000 - $188,500 Annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf