Are you a self-starter with a curious mind and need to solve problems? If you said yes and are interested in growing your career, while being the frontline IT resource for our employees, this might be the role for you. PAR Systems is a world leader in the design and development of cutting-edge software, automation, and control systems in a variety of industries, including Life Science, Aerospace, Nuclear and Marine. Our focus on technology, quality, and new ideas extends beyond our products, as we look to add diverse, dynamic, and dedicated people to our company.
As a Sr. Information Systems Support Specialist, you will work closely with the IT team and serve as the primary interfaces with employees onsite and virtually. You'll help ensure our teams have the tools and resources to meet our customer needs with a fun mix of hands-on and virtual technical troubleshooting – from workstations, to printers to performing initial triage of hardware, software, networking, telephone issues, the experience you'll gain is endless.
Success Criteria
As an investigator in our tier 1 problem resolution process, you'll get to interact with employees and leaders to determine what steps are next and in many cases be the hero and advisor in resolving simple to complex issues for our end users. But don't worry, you are not alone! As the senior onsite IT support team member, you’ll get to help prioritize and manage local issues with a skilled team of people locally and virtually to assist in fixing the root cause.
Working collaboratively and with a passion for continuous improvement, you’ll partner with local teams across business along with our corporate IT office to deliver creative, reliable, well-managed technology and process solutions. Your curiosity, broad business acumen and technical knowledge will ensure interoperability and strategic alignment of quality solutions.
Finally, as the primary point of contact for our Brunswick, GA site, you are able embrace business requests with dedication and you will be seen as the reliable anchor, ensuring that how the broader IT team supports the local site is seen as not just another support function, but a cornerstone of the organization's success. Here are some of the day to day core responsibilities you will have:
You’ve learned about what you'll be doing, here are the benefits you'll gain when you join PAR Systems:
PAR Systems is an equal opportunity employer and we value inclusion and diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources department if you require accommodation during the interview or assessment process and we will support your accessibility needs. We offer market competitive pay and benefits based upon the candidate’s skills, experience, qualifications, and internal equity. Our starting rate of pay for this hourly position is targeted at $29.00 - $34.00 per hour and is eligible to receive overtime pay based on federal, state and local wage and hour laws.
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