Percepta

NOC Systems Administrator

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a NOC Systems Administrator working Hybrid in Araneta Quezon City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do:

The Systems Administrator, as part of the TTEC Network Operations Center (NOC), is responsible for managing and maintaining all critical infrastructure systems and platforms that support the global TTEC 24x7 Operations.

You'll report to the Manager, Systems Software Engineering. Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

During a Typical Day, You’ll

• Infrastructure Monitoring

o Regularly monitor network infrastructure, systems, and applications.

o Use monitoring tools to detect anomalies, performance issues, and potential outages.

• Perform initial triage and troubleshooting steps by following SOP (Standard Operating Procedures) to determine root cause of alerts generated
• Exceptional documentation and communication skills. Track, document all issues and resolutions in detail within the ticketing system
• Acts as a liaison with vendors and third-party providers, including ticket creation and escalation
• Capable of managing complex technical issues and communicating status to Customers.
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements, including working different shifts in 24 by 7 support coverage.
• Solid Grasp of Foundational Technology

o Understand fundamental IT concepts, including hardware, software, and protocols.

o Stay updated on industry trends and emerging technologies.

• Understanding of Networking and Server Infrastructure Basics

o Familiarize yourself with network components, protocols, and server configurations.

o Learn about IP addressing, routing, and DNS.

• Knowledge of Compliance Principles

o Comply with security policies, data protection regulations, and industry standards.

o Understand the importance of confidentiality and privacy.

• Adaptability to New Technologies

o Be open to learning and adapting to evolving technologies.

o Attend training sessions and workshops.

What You Bring to the Role

• Bachelor’s degree in information technology or computer science or equivalent experience
• 3-5 years of experience in a Network Operations Center type of environment or 2-5 years in Systems Administration or any equivalent.
• Experience managing, supporting and deploying IT infrastructures with a strong ability to diagnose systems/platform alerts, events or issues
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision
• Strong verbal and written communication skills, with ability to confidently speak with clients directly and collaborate and work well with others
• Experience documenting process and creating KB’s for use by other support technicians
• Expertise in maintaining Windows Server 2016 / 2019 / 2022, VMware vSphere and MS Hyper-V on blade and rack-mounted servers from Dell, HP, Cisco
• Experience supporting messaging gateways (Proofpoint, IronPort, etc.), O365 and Microsoft Exchange in a multi-domain, enterprise environment.
• Detailed understanding of advanced Windows Services including Remote Desktop Services, IIS, DNS, DHCP

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

: PH-National Capital-Quezon City, Metro Manila