Department
REGISTRAR (BL-REGR-IUBLA)
Department Information
The Graduation Services Coordinator oversees key graduation services within the Office of the Registrar, including diploma ordering and distribution, degree-related audits, and records maintenance. This role works directly with graduates to address their degree verification needs. It also provides support to the campus to ensure compliance with university and campus policies regarding the curriculum and degree completion.
Job Summary
Department-Specific Responsibilities
- Acts as an information specialist and expert in academic, curricular, and graduation processes, procedures, and policies.
- Manages duplicate diploma production and diploma apostille processes for degree verification.
- Maintains and analyzes data from the Student Information System (SIS), internal and external databases, historical university records, and third-party vendors.
- Interprets and communicates a wide range of university and governmental policies, procedures and guidelines to students, parents, faculty, staff, and third parties.
- Investigates and explores solutions for diploma-related issues, making evaluative determinations and recommendations for policy exception requests.
- Applies curricular knowledge to determine appropriate action for degree progress and conferral while ensuring compliance with federal and university policies.
- Identifies and reports trends to manager, providing recommendations to enhance operational efficiency and service delivery.
- Provides instruction and training to staff on the procedures and systems related to graduation records maintenance and diploma distribution.
- Engages in cross-training efforts and assists other areas within the department as needed.
General Responsibilities
- Develops and implements processes and procedures to ensure compliance in student enrollment, grades, registration, records, course management, and room scheduling and reporting. Oversees complex processes, such as grade appeals and corrections.
- Serves as a resource for academic advisors, students, and other university constituents and advises on matters such as course offerings, grading policies, transcripts, student verification of enrollment, and other related registrar services.
- Assists with the processing of final grades, transfer credit, and advanced placement results. Oversees the creation of academic documents such as transcripts, certifications of enrollment and degree, and diplomas.
- Oversees the collection, creation, updates, and maintenance of course data. Ensures accuracy; understands relationship to functions such as enrollment and grading.
- Assists with determination of class and exam scheduling and the course registration process.
- Coordinates schedule of classes among university's schools and colleges; adheres to university policies related to class meeting times, final exams, and enrollment limits.
- Performs audits and prepares reports on degree progress, grades, graduation eligibility, and degree conferral to ensure timely completion of diploma processing and notification for students with unsatisfactory academic progress or other related issues.
- Works collaboratively with staff across various university functions, including areas such as colleges and schools, bursar, admissions, and financial aid/scholarships.
- Ensures compliance with and educates faculty and staff on FERPA and university policy related to registrar operations.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- Bachelor's degree in business, public policy, or a related field
WORK EXPERIENCE
Preferred
- Experience working with complex data and/or records services in a team environment
SKILLS
Required
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrated time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Seeks to acquire knowledge in area of specialty
- Excellent organizational skills
- Demonstrates excellent judgment, tact, and diplomacy
- Commitment to working with people of diverse backgrounds
- Highly developed customer relations skills
- Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
This position is eligible to work a hybrid schedule (2 days remote per week), subject to change in the future based on university policy and business needs.
Advertised Salary
$ 44,000 - $45,000
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Core
FLSA: Exempt
Job Function: Student Services
Job Family: Registrar
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
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Telephone: 812-856-1234
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