The Planet Group

Job Description

Planet Interactive is looking for an eCommerce Manager to join our client, one of the world's leading lift truck manufacturers.

Salary: $106,000-$120,000 depending on experience

Location: On-site 5 days a week in New Bremen, Ohio

eCommerce Manager Responsibilities:

• Manage the day-to-day activities needed to support the eCommerce program, with a specific focus on revenue growth, repeat purchases, customer retention and new customer acquisition.
• Support the implementation of new functionality for the eCommerce platform, including scope definition and execution, process and procedure development, change management plans, and customer testing and communication.
• Perform the day-to-day monitoring of eCommerce activity.
• Provide operational and eCommerce order support to the Retail network.
• Update and maintain business process flows including step by step user guides and training documentation supporting all order processing.
• Maintain a strong understanding of customer journey, profiles, competitive landscape and needs to identify business process improvements.
• Provide recommendations to improve the online experience and ease of doing business on eCommerce sites.
• Collaborate cross functionally to develop strategies to help optimize the online buying experience.
• Leverage analytics, web tools and voice of customer research to support ongoing changes to improve the customer experience.
• Develop and maintain key performance indicators (KPIs) to measure performance all initiatives and report results to stakeholders.
• Recommend new ways to promote and grow online sales.

eCommerce Manager Qualifications:

• Bachelor degree in Business, eCommerce, Marketing or related field is required, along with at least 5 years of experience.
• Experience in developing and leading eCommerce programs.
• Understanding of how content, design, and user interface work together to create an optimal user experience.
• Strong understanding of online marketing strategies.
• Fluent in development optimization techniques to deliver the best user experiences in the most technically efficient manner.
• Knowledge of eCommerce processes and best practices.
• Ability to prioritize projects, work within short time frames, and meet deadlines.
• Proactive, flexible self-starter with strong interpersonal and team building skills.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com, @theplanetforward.com, @planet-technology.com, @planet-pro.com, @planetinteractive.com, @pfes.com, @launchcg.com, @planet-pharma.com, @planet-healthcare.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.