ASM Global

POSITION: Customer Service Representative

DEPARTMENT: Event Services

REPORTS TO: Director Event Services

FLSA STATUS: Part-Time, Non-Exempt

SALARY: $16.50 Hourly

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the Fresno Convention & Entertainment Center team that is transforming live entertainment? Join us to make legends happen!

THE ROLE: Under the direction of the Director of Event Services, the Customer Service Representative’s primary responsibilities include the following functions in accordance with Legends & ASM Global policies.

Essential Duties and Responsibilities

• Greet guest as they enter with a smile & great attitude
• Responsible for scanning tickets and ensuring all guests have a proper ticket/credential upon entry
• Provide guests with friendly and accurate directions while in FCEC Venues
• Check tickets for guests attempting to access their section/assist them in locating their seat
• Responsible for questions, information requests and comments
• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
• Use excellent customer service skills and positive attitude when interacting with guests, vendors, and employees
• Complete all assigned tasks within the guidelines & deadlines set by Directors, Managers and Supervisors
• Effectively and calmly interact with challenges or emotional guests and employees
• Ability to memorize, recollect, and quickly retrieve relevant information
• Always follow all operating policies and procedures
• Maintain company confidentiality
• Other duties as assigned from time to time to achieve event success

Education and/or Experience

• High school diploma or equivalent
• At least 18 years of age
• One (1) year prior customer service experience, preferably in sports/entertainment venue environment, but not required

Skills and Abilities

• Reliable, punctual, and regular in attendance with effective communications skills
• Must have reliable transportation to and from scheduled shifts
• Must have the ability to read, write and understand English in a working environment
• Friendly, outgoing personality
• Ability to take directions well and work well with co-workers and management
• Must maintain a neat, well-groomed appearance that always conveys professionalism
• No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pint, etc.)
• Must be available to work at least a good portion of events per month; including being available for events on Fridays, Saturdays, Sundays and Holidays

Work Conditions

• Walking & standing occurs 90% of the time (4-6 hours per shift)
• Employees may be assigned to work positions located outside.
• Employees will be assigned to work any and all shifts.
• Employees should use precautions & follow safety guidelines

NOTE: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.