Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.
Sub-Job Family Description - Supervisor:
Guarantees the best possible experience for our customers. Provides style and product advice. Monitors the sales flow and runs promotional activities to meet our high standards on sales and services. Mentors junior roles.
Job Description
Your main missions would be the following:
Sales Achievement
- To develop the overall strategies and initiative for daily shop operations and management
- To ensure sales target (monthly/ yearly) is achieved
- To maximize sales by attracting new customers, and public relations.
- To uphold excellent quality, in conjunction with efficient and friendly high-standard of customer service delivery
- To establish and implement action plans in cooperation with commercial team
- To aware of local & surrounding trading environment and its impact on the sales
- To coordinate in-store & promotional events with marketing
- To ensure smooth execution of services taken places at shop and sustain premium brand image
Staff Management
- To train and discipline the staff to reflect business strategy and meet sales goals
- To manage, coach and motivate staff to achieve sales goals and to perform an excellent customer service at all times
- Assist in recruiting, training and retaining talents to meet the needs of business
CRM / Clientele Management & Development
- To develop a quantitative and qualitative boutique database through KPIs, daily approach and tracking
- To analysis a proper CRM follow up system to reflect business strategy and meet sales goals through proper use of these data
- To develop a new High Jewelry VIP clientele through support from commercial team
Inventory Management
- To ensure safety and security are all in place including stocks and manpower
- To ensure proper inventory mix matching to market needs by regular feedback
- To monitor merchandise assortment on a regular basis
- To manage healthy stock level and product mix to reflect sales and customer demands
Visual Merchandising
- To follow proper visual presentation guidelines from HQ to project the brand image and benefit sales through better display presentation
- To make sure timely window and interior display changes pro-actively to feature various new items and create excitement
- To maintain the highest standard of housekeeping (sales floor and back office)
- Administrative Management
- To oversee all facts of store operation including payroll, billing, daily and month-end reports, bank statements and sales reports to head office/accounting
- To control invoices and meet budgetary goals
- Landlord and vendors relationship and management
Who you are
- Above 5 years of sales leading experiences in luxury industry
- Strong sales driving skill
- Good team management skill
- Good English in both spoken and written
- Open, passionate, with good communication skill
- Able to work under pressure
Job Type
Fixed Term (Fixed Term)
Start Date
2025-07-01
Schedule
Full time
Organization
Kering (Shanghai) Watches and Jewelry Limited
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