Oneida Indian Nation

Job Requirements

Starting Salary Range: $110,000/yr

Are you a dynamic leader with a passion for delivering exceptional events? Turning Stone Enterprises is seeking a Director of Banquet Operations to oversee and elevate our banquet services. In this role, you will provide strong leadership, training, and support to our banquet team, ensuring seamless execution of events and an outstanding guest experience. If you thrive in a fast-paced environment and have a track record of managing high-quality banquet operations, we’d love to hear from you!

Your day-to-day as the Director of Banquet Operations:

• Provide leadership, training, support and actively manage all levels of the banquet staff.
• Trains, evaluates and schedules Banquet colleagues in accordance with the standards of the company policies and guidelines.
• The ability to hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Banquet Department.
• Participate with annual financial and capex budgeting process.
• Awareness of banquet and catering industry trends of food, beverage and service with focus on frictionless experiences, profitability and environmental impact.
• Review schedules all banquet colleagues to maintain the service standards of Turning Stone Casino Resort while operating within budgeted labor cost guidelines.
• Ensure proper care, security and maintenance of hotel equipment through supervision of service personnel.
• Ensures daily housekeeping program to include storage and operational areas and colleague appearance.
• Coordinate and ensure the needs of the Catering department with the managers of interrelated departments are met timely.
• Ensures that payroll and gratuity reports are prepared accurately.
• Attend and participate in all required meetings but not limited to the following.
  • Banquet Event Order Meetings
  • Preconvention Meetings
  • Client and Group Organizers
  • Entertainment Catering
  • Special Events – Internal and External
• Communicate with the group hosts and event organizers to review event details of the functions.
• Organize and orchestrate any last-minute changes or details to functions.
• Ensures the set-up and service of contracted functions meet guest’s expectations and Turning Stone standards.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

Key attributes we're seeking in a Director of Banquet Operations are:

• A minimum of 5 years of experience in similar position, preferably in luxury environment.
• Convention center experience, specifically with social weddings and business events.
• Excellent interpersonal and leadership skills. Must communicate effectively (both verbally and in writing), with diplomacy and objectivity.
• Must have experience with Delphi or similar Banquet programs.
• Deep knowledge of food preparation, wine, and spirits, paired with a commitment to delivering exceptional guest experiences.
• Ability to lead, train, and inspire a team while effectively engaging with guests and management at all levels.
• Skilled in handling multiple tasks simultaneously, addressing guest requests with precision, and ensuring top-tier service standards.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!