Description of Work Unit
Veterinary Teaching Hospital
At the CSU Veterinary Teaching Hospital (VTH) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians.
Why work at Colorado State University?
CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!”
We are looking to add individuals to our team who have the following characteristics:
Our Investment in You
CSU is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.
These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.
Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.
For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at https://hr.colostate.edu/well-being-hub/ and our Benefits programs for Administrative Professional employees: https://hr.colostate.edu/current-employees/benefits/afap/.
Retirement Programs
While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan (DCP) or the Public Employee’s Retirement Plan (PERA) of Colorado. Each plan offers a generous employer match between 10% – 21%. For more information, visit: https://hr.colostate.edu/current-employees/benefits/afap/retirement/.
Campus Culture and Principles of Community
Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University. For more information visit: https://hr.colostate.edu/prospective-employees/our-people/.
Tobacco and Smoke-Free
Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.
Position Summary
Be the Friendly Face and Organizational Force of Our Veterinary Teaching Hospital!
Are you a people person with a knack for organization? The Veterinary Teaching Hospital at Colorado State University is looking for a Front Area Administrative Coordinator to be the welcoming face and efficient heart of our bustling hospital. In this role, you’ll greet clients, manage front-desk operations, and ensure smooth communication between our veterinary teams and the public. If you’re detail-oriented, love working with both people and animals, and thrive in a fast-paced environment, we’d love for you to join our team!
These Front Area float positions exist to ensure adequate coverage in the Business Office, Medical Records, Reception, Call Center, and Information Desk. These positions direct clients and telephone calls to appropriate veterinary clinicians or departments from both the reception area and the call center; and to provide administrative support to clinicians and students caring for patients’ in-hospital or ambulatory by scheduling clients for optimal facility utilization using various parameters. They are responsible for entering charges for procedures performed and collects monies owed for services rendered, and also assist Medical Records in filing records, preparing charts, making copies, and handling requests for records.
When in reception area, these positions will focus on the clients when they arrive on-site and for the duration of their visit, appointment or procedure. Specifically, they will be responsible to check clients into the hospital, direct individuals, assist with client concerns, update electronic scheduling system, keep clients informed and ensure that patients are seen in a timely manner in the hospital. They will directly influence the clients’ VTH experience. These positions will support and cross cover for the call center, reception, medical records, and client services areas.
When working in the call center, these positions will focus on pre-admission/pre-registration and communications. Specifically, they will be responsible for answering all calls coming into the hospital currently on the operator line, small and large animal direct lines, scheduling appointments, paging/connecting clinicians and routing calls appropriately. These roles will also maintain online scheduling system, verify client/patient information, verify rDVM contact information, explain appointment process and procedures and determine patient service area based on nature of medical concerns and urgency of condition.
This is an essential worker position and must be willing and able to report to work as directed to perform essential and/or emergency services without delay or interruption.
These positions will have working hours between 6:30 AM-12:00 AM (midnight) and may be asked to adjust work schedule to meet the needs of the department and university.
The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not provide visa sponsorship for this position.
A bonus can be negotiated for eligible and successful candidates.
Required Job Qualifications
Preferred Job Qualifications
EEO
Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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