Company Description
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
We are looking for a well-organized, collaborative and tech-savvy individual to join our global Technical Support team as Technical Support Engineer for the Forsta Visualizations Product Suite.
The Technical Support Engineer provides guidance to our clients and internal teams. You will become a Forsta Visualizations specialist and work closely with members of Technical Support, Project Management, Account Management, Customer Success, and Cloud Operations as well as Engineering to leverage the Forsta Visualizations platform.
Responsibilities include:
Product Support: Respond to a wide range of product-related and technical questions regarding the use and operation of our products
Troubleshoot complex client issues involving reporting solutions and data workflows
Communicate with clients electronically to troubleshoot issues and clarify requirements
Manage client expectations
Provide guidance to internal departments
Follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you
What you bring:
Strong communication, interpersonal and problem solving skills
Good knowledge of Excel and SPSS
Demonstrated understanding of technology and ability to leverage technology effectively
High social skills and service-minded
Ability to work in a matrixed, cross-functional environment
Proven analytical skills; you enjoy “figuring out” things out
Ability to communicate technical issues in a clear manner
Strong work ethic
Experience with Forsta Visualizations/Dapresy is a plus
Experience from market research industry is a plus
EDUCATION/EXPERIENCE REQUIRED: Associates/Bachelor’s degree in Data Sciences or Data Analysis
2-3 years’ experience in a similar environment (eg. Software Application support) with comparable responsibilities is preferred, but equivalent experience will be considered
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
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