Spherion

Spherion Staffing has a full time opening for a Customer Service Representative. The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders, receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the Customer Service Supervisor or Office Manager.

Initial Schedule: Monday-Friday, 7am-3:30pm / 3:30pm-12:00am; all training regardless of shift will be Monday-Friday, 7am-3:30pm

Normal hours of operation:

1st shift: Monday-Thursday, 6am-4:30pm

2nd shift: Monday-Thursday, 4:30pm-3am

Weekend: Fri-Sun, 6am-6pm

Pay: $22-23.50 depending on shift

Responsibilities:

• Interact in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Process and input all customer orders
• Produce stock reports to check for product availability
• Produce all related paperwork and necessary information required for customer work orders
• Coordinate special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provide follow up with other departments to ensure service standards are being met
• Assure proper invoicing of accounts by verifying computer generated invoices
• Prepare shipping and tracing information to customers as required
• Maintain damage records and back order logs
• Communicate customer feedback to management including any signs of dissatisfaction
• Act as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversee all paperwork associated with orders and maintain the corresponding files
• Maintain current and accurate procedure manual, which details the processing requirements for each account

Working hours: Various Shifts Available

Skills:

• Experience with (Manhattan/SAP/Blue Yonder/Red Prairie) Warehouse Management System preferred
• Bi-lingual (Spanish) is preferred
• MHE experience or desire to learn MHE

Education:

High School

Experience:

1-4 years

Qualifications:

• HS diploma or equivalent required
• Experience in a fast-paced warehouse environment
• Proficiency with computers including Microsoft Office (Word, Excel PowerPoint)-Basic typing skills
• Ability to handle changing priorities and use good judgment in stressful situations
• Good visual acuity to inspect shipments
• Ability to input data on the computer to create a daily inventory report
• Accuracy in recordkeeping and in sorting, checking, counting, and verifying items received
• Strong time management, organizational, multi-tasking, planning and self-motivation skills
• Proficiency in reading and responding to customer emails in a timely fashion, as well as answering the phone
• Coachable and able to receive constructive feedback
• Must present a high level of professionalism
• Experience working in a warehouse shipping and receiving window
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer
• Must be able to stand/walk for up to 10-12 hours
• Must be able to lift and move totes up to 50-100 pounds

To be considered, please apply online at www.spherion.com/apply

If you have any questions please contact David Wilson at 701-412-2886

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

• Interact in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner-Process and input all customer orders-Produce stock reports to check for product availability-Produce all related paperwork and necessary information required for customer work orders-Coordinate special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary-Provide follow up with other departments to ensure service standards are being met-Assure proper invoicing of accounts by verifying computer generated invoices-Prepare shipping and tracing information to customers as required-Maintain damage records and back order logs-Communicate customer feedback to management including any signs of dissatisfaction-Act as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes-Oversee all paperwork associated with orders and maintain the corresponding files-Maintain current and accurate procedure manual, which details the processing requirements for each account

experience

1-4 years

skills

• Experience with (Manhattan/SAP/Blue Yonder/Red Prairie) Warehouse Management System preferred-Bi-lingual (Spanish) is preferred-MHE experience or desire to learn MHE

qualifications

• HS diploma or equivalent required-Experience in a fast-paced warehouse environment-Proficiency with computers including Microsoft Office (Word, Excel PowerPoint)-Basic typing skills-Ability to handle changing priorities and use good judgment in stressful situations-Good visual acuity to inspect shipments-Ability to input data on the computer to create a daily inventory report-Accuracy in recordkeeping and in sorting, checking, counting, and verifying items received-Strong time management, organizational, multi-tasking, planning and self-motivation skills-Proficiency in reading and responding to customer emails in a timely fashion, as well as answering the phone-Coachable and able to receive constructive feedback-Must present a high level of professionalism -Experience working in a warehouse shipping and receiving window -Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer-Must be able to stand/walk for up to 10-12 hours-Must be able to lift and move totes up to 50-100 pounds

education

High School