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Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You will take on a leadership role within team, serving as the technical lead for the development and support of HR Service Delivery on the ServiceNow platform. You will be responsible for setting the technical direction, guiding a team of engineers, and ensuring high-quality delivery across HRSD initiatives. In this role, you will work closely with the Product Owner while owning the technical vision, helping drive continuous improvement, scalability, and performance of the platform.

You will work closely with the Product Owner and global teammates to analyze requirements, architect robust solutions, and implement capabilities using tools such as IntegrationHub, Flow Designer, UI Builder, Service Portal, Employee Service Center, and other core ServiceNow features.

The role requires regular interaction with senior business stakeholders, a proactive approach to driving continuous improvement, and a high degree of autonomy in a fast-paced Agile environment.

What You'll Bring

• 8+ years of experience developing and maintaining ServiceNow solutions
• 3+ years of hands-on experience designing and implementing robust HRSD solutions, including Workday integrations, Portals, and UI Builder
• Proven experience in in configuring secure HRSD environments, including appropriate guardrails for HR and Employee Relations case management
• Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging
• Hands-on experience configuring and customizing Workspaces (UI Builder) and widgets in Service Portal and ESC
• Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps
• ServiceNow certifications are highly preferred

Who You'll Work With

You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint.

Additional info

YOU’RE GOOD AT

• Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work
• Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities
• Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability
• Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis
• Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes
• Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals
• Embracing Agile ways of working and adapting quickly to changing priorities and business needs

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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